🛠️ Smart Complaint Management System (SCMS)

📌 Overview

The Smart Complaint Management System (SCMS) is a web-based platform designed to streamline the process of filing, tracking, and resolving complaints within an institution or organization.
It provides students/users with an easy way to submit complaints, while administrators and staff can efficiently manage and resolve them.

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🎯 Features

• User Authentication
  • Login & Registration system with secure authentication.
• Complaint Management
  • File new complaints with relevant details.
  • Edit, update, or delete complaints.
  • Track complaint status in real-time.
• Frontend
  • Simple and interactive form-based UI.
  • Dynamic section to display, edit, and delete complaints.
• Backend (Planned Integration)
  • MongoDB for complaint storage.
  • Node.js + Express for APIs.
  • Secure session handling.

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🏗️ System Workflow

1. User → Registers/Login.
2. Complaint Submission → User files a complaint with category & description.
3. Database → Complaint stored in MongoDB.
4. Admin/Staff → Assigns complaint to responsible person.
5. Status Updates → User can track progress (Pending → In Progress → Resolved).

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🖥️ Tech Stack

• Frontend: HTML, CSS, JavaScript
• Backend: Node.js, Express.js
• Database: MongoDB
• Authentication: JWT / Session Management
• Deployment: (Future) Vercel / Render / AWS

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