TechConnect

TechConnect is a tech support platform that utilises a matchmaking algorithm to pair a client with the technician best suited to solve their issue.

Try Out TechConnect

Features

• ⚙️ Custom algorithm to ensure the client receives the best technician
• 📱 Real-time text chat using SignalR, allowing communication between clients and technicians.
• 🔐 Secure authentication with cookies and password encryption
• 📝 Clients can create a support request to be paired with a technician proficient in the required skills
• 🛠️ Technicians can view tickets and interact with clients
• 👩‍💼 Managers can create new technicians, add new skills, and modify technicians
• 🔒 Role-based access control to secure endpoints
• 🎨 Modern corporate design

How To Run It

To run this on your local machine, you will need to have the latest LTS version of Node.js, .NET 8 installed, and access to a SQLServer database.

1. Clone the repository to your local machine
2. Restore the techconnect.bak file to your SQLServer database
3. Open the backend folder
4. Change the database details inappsettings.json to your database
5. Run dotnet restore and dotnet run --launch-profile https
6. Open the frontend folder
7. Open your terminal and run npm install and npm run build
8. Then run the npm run start command
9. Access the app on port 4173 and enjoy!

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