TechSupport Bot for N9-GROUP

Tip

All data and links to user attachments are stored in a sqlite database

Installing

git clone https://github.com/Nighty3098/TechSupportBot
cd TechSupportBot
python3 -m venv SupportBot
source SupportBot/bin/activate
pip3 install -r requirements.txt
cd src
SUPPORT_TOKEN="BOT TOKEN" python3 main.py

Important

In the config.py file, set the developer id and chat id. Add a bot to the chat and make it an admin

Functional

• Menu items:

  • sending bug report
  • submit a development proposal
  • contacts
  • support the team
  • order development

• User features:

  • sending tickets
  • receiving notifications about ticket status changes
  • receiving notifications from the developer

• Opportunities for developer:

  • tracking tickets in a separate chat room
  • ticket status change
  • sending a notification to the user

Commands for admin

Set ticket status (user will be notified)

/set_ticket_status | ticket id | ticket category | ticket status

View the category of a certain ticket

/get_ticket_status | ticket id | ticket category

Send notification to user

/admin_answer | user id (can be taken from the database) | message for user

Get all tickets from the database

/get_all_tickets

Get DB file

/get_db

Brief documentation on working with the tech support bot for admins

/help

Imgs