Having problems with your Nochex Integration

“Why is my Nochex payment page not showing?”

Please check the details you have entered in Step 10 of the Installation instructions to make sure all correct.

No orders shown in my shopping cart

1. Check your error logs to see if any errors have occurred in relation to our Nochex module, and go through the installation instructions to make sure your module has been setup correctly
2. If your module has been setup successfully, a. Login to your Nochex account and go to your transaction history to see what symbol is shown on your APC / Callback NB: Only if you have made live transactions b. Next raise a support ticket here detailing your APC status (Tick/Cross/Spinner), version of Woocommerce, so we can help resolve your issue.

“Nochex Module is not working, and has broken my website”

See if the Nochex module has been uploaded to your website files;

• Go to your website files and public_html/wp_content/plugins/Woocommerce-nochex-payment-gateway
• Try deleting the folder Woocommerce-nochex-payment-gateway and all of its contents then try the installation process again.
• If you have tried doing the above instructions, delete the Woocommerce-nochex-payment-gateway as mentioned above and raise a support ticket here with details of your issue, version of Woocommerce so we can help to resolve the issue.

"Nochex module has installed and working as except from when I click on the Place order the Nochex button just shows and doesn't redirect me to the payment page straight away"

The issue is likely to be an issue with the version of WordPress and Woocommerce you are using, or plugins that you have installed on your WordPress website that are causing compatability issues with the Nochex module.

• Go to your website files and open your class-wc-nochex.php file, which can be found somewhere like: public_html/wp_content/plugins/Woocommerce-nochex-payment-gateway
• Around line 370 - 374 you will find the following section: <script type="text/javascript"> window.onload = function(){ document.getElementById("nochex_payment_form").submit(); } </script>
• Replace this with the following; <script type="text/javascript"> (function($){ $(document).ready(function(){ $("#submit_nochex_payment_form").click(); }) })(jQuery); </script>
• Save all changes, and go through the checkout process to make sure you are redirected to your payment page.

Still experiencing problems?

Please open a support ticket with details of your issues, the version of your WooCommerce plugin so we can help to resolve your integration problems.