Troubleshooting

In the event an error occurs when executing a command, please review the following list of common errors and confirm the issue has not been previously reported before submitting a new support ticket.

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Could not load file or assembly 'CMS.Base' or one of its dependencies.

Could not load file or assembly 'CMS.Base, Version=10.0.0.0, Culture=neutral, PublicKeyToken=834b12a258f213f9'
  or one of its dependencies. The system cannot find the file specified.

Resolution

The PackageBuilder.exe application must execute from the bin directory of a valid Kentico CMS installation. This allows the native module export to include all database objects, libraries, and file dependencies related to the specified module instance.

If the PackageBuilder.exe is already running from the CMS bin, ensure that you have installed the correct version of Package Builder for your particular Kentico instance and target .NET Framework.

Submitting Support Issues

If your particular issue is not listed, You may create an issue on GitHub's issue tracker.

When submitting a ticket for an undocumented or especially obscure error, be sure to leverage the -debug argument and provide the complete error message and stack trace.

Please be thorough and gather as much detail as possible.

• Steps to reproduce the issue
• Kentico and Package Builder versions
• Command-line arguments
• Error message and stack trace (if applicable)
• Screenshots (when necessary)
• Expected behavior