JiraV3 Mirror Out (demisto#35790)

* the fix

* updated release notes

* pre-commit fixes

* changed solution

* changed solution

* fixed cr notes

Packs/Jira/Integrations/JiraV3/JiraV3.py

@@ -1,7 +1,6 @@
 import demistomock as demisto  # noqa: F401
 from CommonServerPython import *  # noqa: F401
 
-
 from abc import ABCMeta
 from collections.abc import Callable
 from collections import defaultdict
@@ -10,6 +9,7 @@
 import hashlib
 from copy import deepcopy
 from mimetypes import guess_type
+
 # Note: time.time_ns() is used instead of time.time() to avoid the precision loss caused by the float type.
 # Source: https://docs.python.org/3/library/time.html#time.time_ns
 
@@ -1189,19 +1189,19 @@ def get_ticket_link_context(issue_data: Dict[str, Any]) -> Dict[str, str]:
     @staticmethod
     def get_assignee_context(issue_data: Dict[str, Any]) -> Dict[str, str]:
         assignee = demisto.get(issue_data, 'fields.assignee', {}) or {}
-        return {'Assignee': f'{assignee.get("displayName","")}({assignee.get("emailAddress", "")})'
+        return {'Assignee': f'{assignee.get("displayName", "")}({assignee.get("emailAddress", "")})'
                 if assignee else ''}
 
     @staticmethod
     def get_creator_context(issue_data: Dict[str, Any]) -> Dict[str, str]:
         creator = demisto.get(issue_data, 'fields.creator', {}) or {}
-        return {'Creator': f'{creator.get("displayName","")}({creator.get("emailAddress", "")})'
+        return {'Creator': f'{creator.get("displayName", "")}({creator.get("emailAddress", "")})'
                 if creator else ''}
 
     @staticmethod
     def get_reporter_context(issue_data: Dict[str, Any]) -> Dict[str, str]:
         reporter = demisto.get(issue_data, 'fields.reporter', {}) or {}
-        return {'Reporter': f'{reporter.get("displayName","")}({reporter.get("emailAddress", "")})'
+        return {'Reporter': f'{reporter.get("displayName", "")}({reporter.get("emailAddress", "")})'
                 if reporter else ''}
 
     @staticmethod
@@ -1531,11 +1531,18 @@ def create_issue_fields(client: JiraBaseClient, issue_args: Dict[str, str],
             parsed_value = [{"name": component} for component in argToList(value)]
         elif issue_arg in ['description', 'environment']:
             parsed_value = text_to_adf(value) if isinstance(client, JiraCloudClient) else value
+        elif not (isinstance(value, dict | list)):
+            # If the value is not a list or a dictionary, we will try to parse it as a json object.
+            try:
+                parsed_value = json.loads(value)
+            except (json.JSONDecodeError, TypeError):
+                pass    # Some values should not be in a JSON format so it maks sense for them to fail parsing.
         dotted_string = issue_fields_mapper.get(issue_arg, '')
         if not dotted_string and issue_arg.startswith('customfield'):
             # This is used to deal with the case when the user creates a custom incident field, using
             # the custom fields of Jira.
             dotted_string = f'fields.{issue_arg}'
+
         issue_fields |= create_fields_dict_from_dotted_string(
             issue_fields=issue_fields, dotted_string=dotted_string, value=parsed_value or value)
     return issue_fields
@@ -2622,8 +2629,8 @@ def get_id_by_attribute_command(client: JiraBaseClient, args: Dict[str, str]) ->
 
     elif len(account_ids) > 1:
         return CommandResults(readable_output=f'Multiple account IDs were found for attribute: {attribute}.\n'
-                              f'Please try to provide the other attributes available - Email or DisplayName'
-                              ' (and Name in the case of Jira OnPrem).')
+                                              f'Please try to provide the other attributes available - Email or DisplayName'
+                                              ' (and Name in the case of Jira OnPrem).')
     # If reached here, that means there is only one entry in account_ids that holds the right id for the given attribute
     outputs['AccountId'] = account_ids[0]
     return CommandResults(
@@ -3281,7 +3288,7 @@ def fetch_incidents(client: JiraBaseClient, issue_field_to_fetch_from: str, fetc
                 ' "Issue index to start fetching incidents from" parameter.'
                 if smallest_issue_id
                 else 'The id that was configured does not exist in the Jira instance, '
-                'and the fetch query returned no results, therefore, could not start fetching.'
+                     'and the fetch query returned no results, therefore, could not start fetching.'
             ) from e
     # If we did no progress in terms of time (the created, or updated time stayed the same as the last fetch), we should keep the
     # ids of the last fetch until progress is made, so we exclude them in the next fetch.

Packs/Jira/ReleaseNotes/3_2_3.md

@@ -0,0 +1,6 @@
+
+#### Integrations
+
+##### Atlassian Jira v3
+
+Fixed an issue where the mirroring out process incorrectly parsed custom fields.

Packs/Jira/pack_metadata.json

@@ -2,7 +2,7 @@
     "name": "Atlassian Jira",
     "description": "Use the Jira integration to manage issues and create Cortex XSOAR incidents from Jira projects.",
     "support": "xsoar",
-    "currentVersion": "3.2.2",
+    "currentVersion": "3.2.3",
     "author": "Cortex XSOAR",
     "url": "https://www.paloaltonetworks.com/cortex",
     "email": "",