The Servicenow Integration with Rewst delivers a robust set of actions and endpoints for interacting with Servicenow. Below is a summary of each section, highlighting the diverse capabilities and opportunities provided through the Servicenow Integration:
GET example.service-now.com/now/account
Retrieves a specified set of Customer Service Management (CSM) accounts.
GET example.service-now.com/now/account/{id}
Retrieves the specified Customer Service Management (CSM) account.
GET example.service-now.com/now/consumer
Retrieves a specified set of Customer Service Management (CSM) consumer records.
GET example.service-now.com/now/consumer/{id}
Retrieves the specified Customer Service Management (CSM) consumer record.
POST example.service-now.com/now/consumer
Creates a new Customer Service Management (CSM) consumer.
GET example.service-now.com/now/contact
Retrieves a specified set of Customer Service Management (CSM) contacts.
GET example.service-now.com/now/contact/{id}
Retrieves the specified Customer Service Management (CSM) contact.
POST example.service-now.com/now/contact
Creates a new Customer Service Management (CSM) contact.
GET example.service-now.com/<url_path>
Generic action for making authenticated requests against the ServiceNow API
GET example.service-now.com/sn_csm_order_mgmt/order/{id}
Retrieves complete order details by specifying the sys_id or order number.
POST example.service-now.com/sn_csm_order_mgmt/order
Creates a new order with line items and characteristics.
GET example.service-now.com/sn_ind_tmt_orm/order/productOrder
Retrieves all product orders
GET example.service-now.com/sn_ind_tmt_orm/order/productOrder/{id}
Retrieves the specified product order.
PATCH example.service-now.com/sn_ind_tmt_orm/order/productOrder/{id}
Updates the specified customer order.
POST example.service-now.com/sn_ind_tmt_orm/cancelproductorder
Cancel the specified customer order.
POST example.service-now.com/sn_ind_tmt_orm/order/productOrder
Creates the specified customer order.
GET example.service-now.com/sn_ind_tmt_orm/order/serviceorder
Retrieves all service orders
GET example.service-now.com/sn_ind_tmt_orm/order/serviceorder/{id}
Retrieves specific service orders
POST example.service-now.com/sn_ind_tmt_orm/cancelserviceorder
Cancel the specified service order.
POST example.service-now.com/sn_ind_tmt_orm/order/serviceorder
create new service order
PATCH example.service-now.com/sn_ind_tmt_orm/order/serviceorder/{id}
Update specific service order
DELETE example.service-now.com/sn_sc/servicecatalog/cart/{cart_item_id}
Deletes the specified item from the current cart.
DELETE example.service-now.com/sn_sc/servicecatalog/cart/{sys_id}/empty
Deletes a specified cart and the contents of the cart.
GET example.service-now.com/sn_sc/servicecatalog/cart
Retrieves the details of the items within the logged in user's cart.
GET example.service-now.com/sn_sc/servicecatalog/cart/delivery_address/{user_id}
Retrieves the shipping address of the specified user based on the glide.sc.req_for.roles property and the default behavior configured in the glide.sc.req_for.roles.defaultproperty.
GET example.service-now.com/sn_sc/servicecatalog/catalogs
Retrieves a list of catalogs to which the user has access based on the passed in parameters.
GET example.service-now.com/sn_sc/servicecatalog/catalogs/{sys_id}/categories
Retrieves the list of available categories for the specified catalog.
GET example.service-now.com/sn_sc/servicecatalog/catalogs/{sys_id}
Retrieves the available information for a specified catalog.
GET example.service-now.com/sn_sc/servicecatalog/categories/{sys_id}
Retrieves the available information for a specified category.
GET example.service-now.com/sn_sc/servicecatalog/items
Retrieves a list of catalog items based on the specified parameters.
GET example.service-now.com/sn_sc/servicecatalog/items/{item_sys_id}/delegation/{user_sys_id}
Verifies whether the specified delegated user has acquisition rights to the specified service catalog item.
GET example.service-now.com/sn_sc/servicecatalog/items/{sys_id}
Retrieves a specified catalog item.
GET example.service-now.com/sn_sc/servicecatalog/wishlist
Retrieves the list of items in the logged in user's wish list.
GET example.service-now.com/sn_sc/servicecatalog/wishlist/{cart_item_id}
Retrieves the details of the specified item stored in the wish list cart.
POST example.service-now.com/sn_sc/servicecatalog/cart/checkout
Retrieves and processes the checkout for the current cart based on whether the two-step checkout process is enabled.
POST example.service-now.com/sn_sc/servicecatalog/cart/submit_order
Checks out the user cart, based on the current check-out type (one-step or two-step ).
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/add_to_cart
Adds the specified item to the cart of the current user.
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/add_to_wishlist
Adds the specified item to the wish list cart.
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/checkout_guide
Retrieves an array of contents requested for checkout.
POST example.service-now.com/sn_sc/servicecatalog/items/{item_sys_id}/get_invalid_delegated_users
Returns a list of users whose request for the specified item cannot be delegated (requested by another user.) Can call before Add to Cart or Order Now
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/order_now
Orders the specified catalog item.
POST example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/submit_producer
Creates a record and returns the Table API relative path and redirect URL to access the created record.
POST example.service-now.com/sn/sc/servicecatalog/variables/{sys_id}/display_value
Returns the display value of the specified variable.
PUT example.service-now.com/sn_sc/servicecatalog/cart/{cart_item_id}
Updates the specified item in the logged in user's cart.
PUT example.service-now.com/sn_sc/servicecatalog/items/{sys_id}/submit_guide
Retrieves a list of items based on the needs described for an order guide.
GET example.service-now.com/sn_ind_tsm_sdwan/ticket/troubleTicket
Retrieves a list of all trouble ticket records from the Case [sn_customerservice_case] and Incident [incident] tables.
GET example.service-now.com/sn_ind_tsm_sdwan/ticket/troubleTicket/{id}
Retrieves a specified record from the Case [sn_customerservice_case] or Incident [incident] table.
PATCH example.service-now.com/sn_ind_tsm_sdwan/ticket/troubleTicket/{id}
Updates a specified record in the Case [sn_customerservice_case] or Incident [incident] table.
POST example.service-now.com/sn_ind_tsm_sdwan/ticket/troubleTicket
Creates a record in the Case [sn_customerservice_case] or Incident [incident] table.