Project Summary:
The objective of call centre analysis is, to analyze the resolved issues of the customers.
The data is analyzed by considering the total number of calls, the total percentage of calls been answered, the total percentage of calls been rejected, duration of the calls and calculating the calls been resolved and calls been not resolved.
Also identified the top agent who has answered and resolved maximum calls.
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It is a Power BI report which shows Call Centre Call Review Analysis. Different kinds of visuals like Charts, Tables, Slicers and filters are used for analysis. Various measures, calculated columns and functions like SUM, SUMX, Filter functions like Calculate and Text functions are used in the analysis
SailajaViswanatha/Call-Centre-Call-Review-Analysis-
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It is a Power BI report which shows Call Centre Call Review Analysis. Different kinds of visuals like Charts, Tables, Slicers and filters are used for analysis. Various measures, calculated columns and functions like SUM, SUMX, Filter functions like Calculate and Text functions are used in the analysis
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