Project Report
Objective:
Analyze the sentiment of customer reviews and provide insights into their sentiment (positive or negative). For negative reviews, generate a complaint indicating the relevant department and predict the stars on the basis on the review
Key Features:
- Sentiment Analysis: Classify reviews as positive or negative.
- Complaint Generation: Automatically generate complaints for negative reviews.
- Department Classification: Determine which department the complaint should be directed to.
- Predictive Rating: Estimate the star rating based on the sentiment analysis.