HelpDesk App

Overview

Introducing our advanced HelpDesk application, designed to streamline customer support and enhance user satisfaction. Built with FastAPI and ReactJS, this application offers a robust, user-friendly interface for managing support tickets, tracking requests, and improving communication between support agents and customers.

Key Features

• Intuitive User Interface
• Real-Time Notifications
• Comprehensive Ticket Management
• Advanced Search and Filtering
• User Authentication
• Analytics Dashboard

Technology Stack

• Backend: FastAPI
• Frontend: ReactJS
• Database: Postgresql
• Authentication: JWT
• Deployment: Docker

Benefits

1. Enhanced Efficiency
2. Improved Customer Satisfaction
3. Scalability
4. Data-Driven Insights

Get Started

To get started with the HelpDesk app, follow the installation instructions below.

Installation Instructions

1. Clone the Repository:

    git clone [https://github.com/your-username/helpdesk-app.git](https://github.com/SurajTaradale/helpdesk_app.git)
    cd helpdesk-app

2. Set Up the Backend:
   • **Navigate to the backend directory and install dependencies.

   cd backend
   pip install -r requirements.txt

   • **Run the FastAPI server.

   uvicorn app.main:app --host 0.0.0.0 --port 8001

3. Set Up the Frontend:

• **Navigate to the frontend directory and install dependencies.

 cd frontend

• **Run the Reactjs server.

npm start