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Passwords of agents and customers are displayed in plain...

High severity Unreviewed Published Aug 26, 2024 to the GitHub Advisory Database • Updated Aug 26, 2024

Package

No package listed— Suggest a package

Affected versions

Unknown

Patched versions

Unknown

Description

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.

This issue affects:

  • OTRS from 7.0.X through 7.0.50
  • OTRS 8.0.X
  • OTRS 2023.X
  • OTRS from 2024.X through 2024.5.X
  • ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

References

Published by the National Vulnerability Database Aug 26, 2024
Published to the GitHub Advisory Database Aug 26, 2024
Last updated Aug 26, 2024

Severity

High

CVSS overall score

This score calculates overall vulnerability severity from 0 to 10 and is based on the Common Vulnerability Scoring System (CVSS).
/ 10

CVSS v3 base metrics

Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
Low
Availability
None

CVSS v3 base metrics

Attack vector: More severe the more the remote (logically and physically) an attacker can be in order to exploit the vulnerability.
Attack complexity: More severe for the least complex attacks.
Privileges required: More severe if no privileges are required.
User interaction: More severe when no user interaction is required.
Scope: More severe when a scope change occurs, e.g. one vulnerable component impacts resources in components beyond its security scope.
Confidentiality: More severe when loss of data confidentiality is highest, measuring the level of data access available to an unauthorized user.
Integrity: More severe when loss of data integrity is the highest, measuring the consequence of data modification possible by an unauthorized user.
Availability: More severe when the loss of impacted component availability is highest.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N

EPSS score

0.043%
(10th percentile)

Weaknesses

CVE ID

CVE-2024-43444

GHSA ID

GHSA-m8cw-854g-5gvm

Source code

No known source code

Dependabot alerts are not supported on this advisory because it does not have a package from a supported ecosystem with an affected and fixed version.

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