[IMP] Display create support task menu for users having any support c…

support/__manifest__.py

@@ -4,7 +4,7 @@
 
 {
     "name": "Support",
-    "summary": "Provide Akretion cross connect support integration",
+    "summary": "Provide cross connect support integration",
     "version": "16.0.1.0.0",
     "license": "AGPL-3",
     "author": "Akretion",
@@ -15,6 +15,5 @@
     "data": [
         "data/cross_connect_server.xml",
         "data/ir_actions_server.xml",
-        "security/res_groups.xml",
     ],
 }

support/data/cross_connect_server.xml

@@ -4,11 +4,11 @@
   @author Florian Mounier <florian.mounier@akretion.com>
   License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 -->
-<odoo>
+<odoo noupdate="1">
 
-  <record id="akretion_erp" model="cross.connect.server">
+  <record id="support_server" model="cross.connect.server">
     <field name="name">Support</field>
-    <field name="server_url">https://erp-fr.akretion.com/api-support</field>
+    <field name="server_url">your-server-url/api-support</field>
     <field name="api_key">Paste remote api key here</field>
     <field name="web_icon_data" type="base64" file="support/static/img/icon.png" />
   </record>

support/data/ir_actions_server.xml

@@ -9,6 +9,7 @@
   <record id="cross_connect_support" model="ir.actions.server">
     <field name="name">Créer un ticket support</field>
     <field name="model_id" ref="cross_connect_client.model_cross_connect_server" />
+    <field name="groups_id" eval="[(4, ref('base.group_user'))]" />
     <field name="state">code</field>
     <field
       name="code"

support/models/cross_connect_server.py

@@ -15,7 +15,10 @@ class CrossConnectServer(models.Model):
     @api.model
     def redirect_to_support(self):
         """Redirect to the support page"""
-        server = self.env.ref("support.akretion_erp")
+        # Any user with low rights may have the right to create tickets but can't
+        # read cross.connect.server.
+        self = self.sudo()
+        server = self.env.ref("support.support_server")
         url = f"/cross_connect_server/{server.id}"
         params = {
             "origin_db": self.env.cr.dbname,
@@ -65,7 +68,7 @@ def redirect_to_support(self):
         # Akretion users specific case
         if self.env.user.email and AKRETION_EMAILS_RE.match(self.env.user.email):
             redirect_params["action"] = (
-                "custom_akretion_project.action_view_all_task_real"
+                "project.action_view_task"
             )
             server_url = urlparse(server.server_url)
             server_url = server_url._replace(

support/models/ir_actions.py

@@ -12,7 +12,9 @@ class IrActions(models.Model):
     def get_bindings(self, model_name):
         """Add support action to every model"""
         res = super().get_bindings(model_name)
-        if self.env.user.has_group("support.akretion_erp_group_customer"):
+        support_server = self.sudo().env.ref("support.support_server", raise_if_not_found=False) or self.env["cross.connect.server"].sudo()
+        support_groups = self.env.user.groups_id & support_server.group_ids
+        if support_groups:
             action_id = "support.cross_connect_support"
             if "action" in res:
                 if action_id not in [act.get("xml_id") for act in res["action"]]:

support_akretion/__manifest__.py

@@ -0,0 +1,19 @@
+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Support",
+    "summary": "Provide Akretion cross connect support integration",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "Akretion",
+    "website": "https://github.com/akretion/support",
+    "depends": [
+        "support",
+    ],
+    "data": [
+        "data/cross_connect_server.xml",
+        "security/res_groups.xml",
+    ],
+}

support_akretion/data/cross_connect_server.xml

@@ -0,0 +1,13 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+  Copyright 2025 Akretion (http://www.akretion.com).
+  @author Florian Mounier <florian.mounier@akretion.com>
+  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+-->
+<odoo>
+
+  <record id="support.support_server" model="cross.connect.server">
+    <field name="server_url">https://erp-fr.akretion.com/api-support</field>
+  </record>
+
+</odoo>

support_akretion/pyproject.toml

@@ -0,0 +1,3 @@
+[build-system]
+requires = ["whool"]
+build-backend = "whool.buildapi"

support/security/res_groups.xml → support_akretion/security/res_groups.xml

@@ -8,18 +8,18 @@
 
   <record id="akretion_erp_group_customer" model="res.groups">
     <field name="name">Support: Support User</field>
-    <field name="cross_connect_server_id" ref="akretion_erp" />
+    <field name="cross_connect_server_id" ref="support.support_server" />
     <field name="cross_connect_server_group_id" eval="194" />
   </record>
   <record id="akretion_erp_group_manager" model="res.groups">
     <field name="name">Support: Support Manager</field>
-    <field name="cross_connect_server_id" ref="akretion_erp" />
+    <field name="cross_connect_server_id" ref="support.support_server" />
     <field name="cross_connect_server_group_id" eval="195" />
     <field name="implied_ids" eval="[(4, ref('akretion_erp_group_customer'))]" />
   </record>
   <record id="akretion_erp_group_budget" model="res.groups">
     <field name="name">Support: Support Budget Access</field>
-    <field name="cross_connect_server_id" ref="akretion_erp" />
+    <field name="cross_connect_server_id" ref="support.support_server" />
     <field name="cross_connect_server_group_id" eval="198" />
     <field name="implied_ids" eval="[(4, ref('akretion_erp_group_customer'))]" />
   </record>