18.0 mig support

support/README.rst

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+=======
+Support
+=======
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:855fe761de693eead0e3c0b2089a90e99dc1deda377363bb8cc8daddb76f2668
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-Akretion%2Fsupport-lightgray.png?logo=github
+    :target: https://github.com/Akretion/support/tree/18.0/support
+    :alt: Akretion/support
+
+|badge1| |badge2| |badge3|
+
+Create Task from client Odoo from any menu
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/Akretion/support/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/Akretion/support/issues/new?body=module:%20support%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Akretion
+
+Maintainers
+-----------
+
+This module is part of the `Akretion/support <https://github.com/Akretion/support/tree/18.0/support>`_ project on GitHub.
+
+You are welcome to contribute.

support/__init__.py

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+from . import models

support/__manifest__.py

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+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Support",
+    "summary": "Provide cross connect support integration",
+    "version": "18.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "Akretion",
+    "website": "https://github.com/akretion/support",
+    "depends": [
+        "cross_connect_client",
+    ],
+    "data": [
+        "data/cross_connect_server.xml",
+        "data/ir_actions_server.xml",
+    ],
+}

support/data/cross_connect_server.xml

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+<?xml version="1.0" encoding="UTF-8" ?>
+<!--
+  Copyright 2025 Akretion (http://www.akretion.com).
+  @author Florian Mounier <florian.mounier@akretion.com>
+  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+-->
+<odoo noupdate="1">
+    <record id="support_server" model="cross.connect.server">
+        <field name="name">Support</field>
+        <field name="server_url">your-server-url/api-support</field>
+        <field name="api_key">Paste remote api key here</field>
+        <field name="web_icon_data" type="base64" file="support/static/img/icon.png" />
+    </record>
+</odoo>

support/data/ir_actions_server.xml

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+<?xml version="1.0" encoding="UTF-8" ?>
+<!--
+  Copyright 2025 Akretion (http://www.akretion.com).
+  @author Florian Mounier <florian.mounier@akretion.com>
+  License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+-->
+<odoo>
+    <record id="cross_connect_support" model="ir.actions.server">
+        <field name="name">Créer un ticket support</field>
+        <field name="model_id" ref="cross_connect_client.model_cross_connect_server" />
+        <field name="groups_id" eval="[(4, ref('base.group_user'))]" />
+        <field name="state">code</field>
+        <field name="code">action = model.redirect_to_support()</field>
+    </record>
+</odoo>

support/models/__init__.py

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+from . import ir_actions
+from . import cross_connect_server

support/models/cross_connect_server.py

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+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+import re
+from urllib.parse import urlencode, urlparse
+
+from odoo import api, models
+
+AKRETION_EMAILS_RE = re.compile(r"^(.*@akretion\.com(\.br)?)$")
+
+
+class CrossConnectServer(models.Model):
+    _inherit = "cross.connect.server"
+
+    @api.model
+    def redirect_to_support(self):
+        """Redirect to the support page"""
+        # Any user with low rights may have the right to create tickets but can't
+        # read cross.connect.server.
+        self = self.sudo()
+        server = self.env.ref("support.support_server")
+        url = f"/cross_connect_server/{server.id}"
+        params = {
+            "origin_db": self.env.cr.dbname,
+        }
+        res_model = self.env.context.get("active_model")
+        res_id = self.env.context.get("active_id")
+        params["origin_url"] = (
+            self.env["ir.config_parameter"].sudo().get_param("web.base.url") or ""
+        )
+        if res_model and res_id:
+            record = self.env[res_model].browse(res_id)
+            params["origin_name"] = record.display_name
+
+            url_params = {
+                "view_type": "form",
+                "model": res_model,
+                "id": res_id,
+                "active_id": res_id,
+                "cids": ",".join(str(x) for x in self.env.companies.ids),
+            }
+
+            action = self.env.context.get("params", {}).get("action")
+            if not action:
+                action = self.env["ir.actions.act_window"].search(
+                    [("res_model", "=", res_model), ("view_mode", "ilike", "form")],
+                    limit=1,
+                )
+                if action:
+                    action = action.id
+            if action:
+                url_params["action"] = action
+
+            params["origin_url"] += f"/web#{urlencode(url_params)}"
+
+        redirect_params = {
+            "action": "project_customer_access.action_view_all_task",
+            "view_type": "form",
+            **{
+                f"project.task_default_{field}": value
+                for field, value in params.items()
+            },
+        }
+
+        final_params = {"redirect_url": f"/web#{urlencode(redirect_params)}"}
+        url += "?" + urlencode(final_params)
+
+        # Akretion users specific case
+        if self.env.user.email and AKRETION_EMAILS_RE.match(self.env.user.email):
+            redirect_params["action"] = "project.action_view_task"
+            server_url = urlparse(server.server_url)
+            server_url = server_url._replace(
+                path="/web",
+                fragment=urlencode(redirect_params),
+            )
+            url = server_url.geturl()
+        return {
+            "type": "ir.actions.act_url",
+            "url": url,
+            "target": "new",
+        }

support/models/ir_actions.py

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+# Copyright 2025 Akretion (http://www.akretion.com).
+# @author Florian Mounier <florian.mounier@akretion.com>
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo import api, models
+
+
+class IrActions(models.Model):
+    _inherit = "ir.actions.actions"
+
+    @api.model
+    def get_bindings(self, model_name):
+        """Add support action to every model"""
+        res = super().get_bindings(model_name)
+        support_server = (
+            self.sudo().env.ref("support.support_server", raise_if_not_found=False)
+            or self.env["cross.connect.server"].sudo()
+        )
+        support_groups = self.env.user.groups_id & support_server.group_ids
+        if support_groups:
+            action_id = "support.cross_connect_support"
+            if "action" in res:
+                if action_id not in [act.get("xml_id") for act in res["action"]]:
+                    res["action"].append(self._for_xml_id(action_id))
+            else:
+                res["action"] = [self._for_xml_id(action_id)]
+
+        return res

support/pyproject.toml

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+[build-system]
+requires = ["whool"]
+build-backend = "whool.buildapi"

support/readme/DESCRIPTION.md

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+Create Task from client Odoo from any menu