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Fastdesk fix toctree (#538)
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* fixing android file

* Fixing iOS guide

* Fixing Mac guide

* fixing windows guide
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@danHavercroft
danHavercroft authored Feb 14, 2020
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30 changes: 0 additions & 30 deletions ...ce/desktop/fastdesk/getting_started_guide/FASTdeskGettingStartedGuideAndroid.md
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Expand Up @@ -12,88 +12,58 @@ To begin with, on your Android device, navigate to and open the Google Play stor

![Image 1: Google Play Store download page](files/Downloads_page.png "Image 1: Google Play Store download page")

#

Once installation begins, your screen will be similar to what is pictured in **_image 2 below_**.

![Image 2: Citrix Workspace application is downloading](files/downloading.png "Image 2: Citrix Workspace application is downloading")

#

## Step 2 - Logging into the FASTdesk Portal
Once the "Citrix Workspace" application is installed, proceed to open it (Refer to **_image 3_ below**).

![Image 3: Citrix Workspace application is installed](files/appstore.png "Image 3: Citrix Workspace application is installed")

#

After launching Citrix Workspace for the first time, you will receive four notifications from your phone asking to "Allow Workspace to access photos, media and other files on your device?" Please select Allow for the set-up to continue(Refer to **_image 4 below_**).

![Image 4: Citrix Workspace asking for read permissions.](files/permisions1.png "Image 4: Citrix Workspace asking for read permissions.")

#

Once finished, you will be prompted to enter a company email address or store URL. Simply type the following URL “https://www.fastdesk.co.uk” and click Continue. Do make sure you enter the full URL including the "https://www." Please leave the "Add account type as Web Interface" unselected (Refer to **_image 5 below_** included).

![Image 5: Entering FASTdesk Store URL](files/Enterservercreds.png "Image 5: Entering FASTdesk Store URL")

#

If you get a prompt to save the URL, the option is yours as to whether you want the URL saved or not but we would recommend it as it makes it easier to log on on a day-to-day basis (See **_Image 6 below_**).

![Image 6: Save FASTdesk URL](files/firstlogin.png "Image 6: Save FASTdesk URL")

#

You will then be prompted to enter your username and password into the application. Go ahead and enter the username and password credentials that were provided to you by the FASTdesk team (See **_Image 7 below_**).

![Image 7: Enter your credentials](files/entercreds.png "Image 7: Enter your credentials")

#

Once successfully logged in for the first time, you will be asked to change your password. Your password must be a minimum of 8 characters in length and contain at least 3 of the following: uppercase letters, lowercase letters, numbers, symbols and special characters e.g “! ” £”. Your password can also not contain the name of your account. For example, if your account name is John Smith, a password with the word ‘john’ will not be accepted.

#

## Step 3 - Launching a desktop from the Portal
When you first log in, you will notice there is nothing to click except the menu button in the left top corner of the screen and the search button in the top right corner of the screen(refer to **_image 8_** below).

![Image 8: When you first log-in](files/mainscreen.png "Image 8: When you first log-in")

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Select the menu button and there is a list of options (Home, Apps, and Desktops). Refer to **_image 9_ below** for a visual representation. The "Home" section in the menu contains hosted desktops you have tagged as your favourites whilst the "Apps" section presents you with specific applications that have been made available to you. In most cases, you will not use this section. The "Refresh" options will reset your connection to the application whilst the "Settings" section presents you with the settings you can customise including the ability for you to manage your accounts.

![Image 9: Citrix Workspace Menu Bar](files/Workspacemain.png "Image 9: Citrix Workspace Menu Bar")

#

Select Desktops by clicking on the text "Desktops". This should present you with the desktops that have been allocated to you. In the case of **_image 10_** below, this is the client Desktop Demo.)

![Image 10: Desktop(s) that have been allocated to you](files/clientdesktop.png "Image 10: Desktop(s) that have been allocated to you")

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Go ahead and select the desktop by clicking on it and this will begin to launch your desktop (see **_image 11_** below).

![Image 11: Desktop loading](files/Logginin2.png "Image 11: Desktop loading")

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Upon loading, the gestures manual should appear giving you details on how to interact with your desktop (see **_image 12_** below).

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![Image 12: Instructions on interacting with the desktop](files/desktop_set_up.png "Image 12: Instructions on interacting with the desktop")

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Click anywhere on the screen to close this manual and access the desktop (See **_image 13_**).

![Image 13: Your fully loaded desktop](files/Desktopsloaded.png "Image 13: Your fully loaded desktop")

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Begin navigating your desktop following the instructions that were provided with the gestures manual.

You can later set the desktop that has been allocated to you as a "Favorite". This will allow it to appear as soon as you log in.
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20 changes: 0 additions & 20 deletions source/desktop/fastdesk/getting_started_guide/FASTdeskGettingStartedGuideMacOS.md
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Expand Up @@ -17,16 +17,12 @@ As you can see from the **image 1** below, all versions of Workspace are listed.

![Image 1: Citrix Website OS options Download Page](files/Downloads_Webpage.PNG "Image 1: Citrix website OS options download page")

#

Expand the "Workspace app for Mac" section and select the latest version of the "Workspace app for Mac". This takes you to the download link where you can download the application (See **image 2** below).

![Image 2: Citrix Website macOS Download Page](files/Url_download.PNG "Image 2: Citrix website macOS download page")

Once the file has downloaded, open the file to begin installation and select Install "Citrix Workspace app" if prompted.

#

Next, the "Citrix Workspace Installer" will open (Refer to the image included). Select continue to begin installation and continue again to agree to the Citrix terms of service. The next page dialog screen displays the storage space required and gives you the ability to change the install location of your Citrix Workspace app. In most cases, this will stay the same and you can simply select install. At this point, it might prompt you again for your local machines' password. Enter this if required and wait for the installation to finish. Once the installation has finished, it will take you to the Add Account page dialog box. On this screen, do not tick "Add Account" and simply select "Finish installation" (See **image 3** below).

![Image 3: macOS installation finished](files/Installation_finishedmacos.PNG "Image 3: macOS installation finished")
Expand All @@ -43,16 +39,12 @@ Once here, you will see the FASTdesk landing and log in page with a man on the s

![Image 4: macOS FASTdesk web URL page](files/loggininurl.PNG "Image 4: macOS FASTdesk web URL page")

#

Go ahead and enter the username and password credentials that were provided to you by the FASTdesk team. Upon entering your credentials, you will be asked to change your password (See **image 5** below).

![Image 5: macOS FASTdesk reset password](files/reset_password.PNG "Image 5: macOS FASTdesk reset password")

Your new password must be a minimum of 8 characters in length and contain at least 3 of the following: uppercase letters, lowercase letters, numbers, symbols and special characters e.g “! ” £”. Your password can also not contain the name of your account. For example, if your account name is John Smith, a password with the word ‘john’ will not be accepted. Once your password has been reset, it should simply log you in. It may ask you to dectect receiver, if so, simply select the option that allows it to detect the receiver.

#

## Step 3 - Launching a desktop from the Portal

Once you have logged into the FASTdesk portal, you will be presented with a blank page with some instructions (Refer to **image 6** below).
Expand All @@ -63,8 +55,6 @@ You can navigate between Desktops and Home via the icons found at the top of the

![Image 7: FASTdesk web Portal Desktops Page](files/Desktopsurl.PNG "Image 7: FASTdesk web Portal Desktops Page")

#

Once in the desktops categories, you can open the desktop that has been allocated to you by just clicking the monitor of the desktop or by clicking the downward arrow which will give you three options of "Open", "Add To Favorites" and "Restart". You can also choose to "Add To Favourites", which pins your desktop to the Favourites category. From here you can also click "open" (Refer to **image 8** below).

![Image 8 FASTdesk Desktops Page](files/storefront.png "Image 8: FASTdesk Desktops Page")
Expand All @@ -73,8 +63,6 @@ When either the monitor or open button has been clicked, you will get a pop up t

![Image 9 Open Citrix Workspace Launcher?](files/Open_launcher.PNG "Image 9: Open Citrix Workspace Launcher?")

#

Upon opening this, your desktop will begin to launch in another window (Refer to image **image 10** below included).

![Image 10 Desktop Launching](files/Openingdesktop.PNG "Image 10: Desktop Launching")
Expand All @@ -83,30 +71,22 @@ Once fully launched, your desktop should appear as it is in **image 11** below.

![Image 11 FASTdesk ready for use](files/Fullscreen.png "Image 11: FASTdesk ready for use")

#

## Workspace Application Log in setup (Optional)

Although it is recommended you access FASTdesk through the URL, you can also access your desktop through the Citrix Workspace Launcher. If you prefer to login directly to the Citrix Workspace app, you can do so. Simply click your windows start menu button and search for "Citrix Workspace Application". After launching the Citrix Workspace app, you will be asked to add an account. See **image 12**.

![Image 12 Add an account](files/Enter_Store_URL.PNG "Image 12: Add an account")

#

Simply type the following URL "https://www.fastdesk.co.uk" and click Add. You will then be prompted to enter your username and password into the application. See **image 13**.

![Image 13 Enter credentials](files/workspace_log_in2.PNG "Image 13: Enter Credentials")

Go ahead and enter the username and password credentials that were provided to you by the FASTdesk team. To continue setup, refer to step 2 and follow the guide.

#

### Warning

Whenever you log out of a desktop, do allow at least 3 minutes before attempting to log back in. This is to ensure the session correctly ends before another one is open. If you have not waited long enough, there is a danger of your applications not appearing when you log in. If you do find that this is the case, simply log out, wait at least 3 minutes and log back in again.

#

**_This instruction guide should assist you in getting logged in for the first time. If you have any questions or still require assistance, please contact the FASTdesk support team on 0800 923 0617._**


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24 changes: 0 additions & 24 deletions ...ce/desktop/fastdesk/getting_started_guide/FASTdeskGettingStartedGuideWindows.md
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Expand Up @@ -20,28 +20,18 @@ As you can see from the **image 1** below, all versions of Workspace are listed.

![Image 1: Citrix Website OS options Download Page](files/Website_download.PNG "Image 1: Citrix website OS options download page")

#

Expand the "Workspace app for Windows" section and select the latest version of the "Workspace app for Windows". This takes you to the download link where you can download the application (See **image 2**).

![Image 2: Citrix Website Windows Download Page](files/Website_download2.PNG "Image 2: Citrix website Windows download page")

#

Once the file has downloaded, open the file to begin installation. You might get a security warning asking "Do you want to run this file?". Check that the "Publisher" identifies as "Citrix Systems, Inc." before selecting Run (Refer to **image 3** included).

#

![Image 3: Do you want to run this application?](files/Run_file.PNG "Image 3: Do you want to run this application?")

#

Follow the installation dialog box to finish with the installation of the workspace app (Refer to **image 4** to see what it would look like when installing).

![Image 4: Installing Citrix Workspace](files/Installing_app.PNG "Image 4: Installing Citrix Workspace Dialog box")

#

## Step 2 - Logging into the FASTdesk Portal

Once the "Citrix Workspace" application is installed, open your web browser and navigate to the Following URL “https://www.fastdesk.co.uk”. On this step, it is vital that you enter the full URL including the "www".
Expand All @@ -58,25 +48,19 @@ Go ahead and enter the username and password credentials that were provided to y

Your new password must be a minimum of 8 characters in length and contain at least 3 of the following: uppercase letters, lowercase letters, numbers, symbols and special characters e.g “! ” £”. Your password can also not contain the name of your account. For example, if your account name is John Smith, a password with the word ‘john’ will not be accepted. Once your password has been reset, it should simply log you in. It may ask you to dectect receiver, if so, simply select the option that allows it to detect the receiver.

#

## Step 3 - Launching a desktop from the Portal

Once you have logged into FASTdesk, you will be presented with the Applications and hosted Desktops that have been allocated to you (Refer to **image 8**).

![Image 8 FASTdesk Logged in Landing Page](files/HomeScreen.PNG "Image 8: FASTdesk Logged in Landing Page")

#

You can navigate between Desktops and Apps via the icons found at the top of the screen. The icons found at the top of the screen also gives you the ability to search as well as open settings. Simply click Desktops to navigate to this category (Refer to **image 9**).

![Image 9 FASTdesk Desktops Page](files/storefront.png "Image 9: FASTdesk Desktops Page")


Once in the desktops categories, you can open the desktop that has been allocated to you by just clicking the monitor of the desktop or by clicking the downward arrow which will give you three options of "Open", "Add To Favorites" and "Restart". You can also choose to "Add To Favourites", which pins your desktop to the Favourites category. From here you can also click "open" (Refer to **image 9**).

#

When either the monitor or open button has been clicked, you will get a pop up that asks "Open Citrix Workspace Launcher?" (Refer to **image 10**). Next, allow it to open the Launcher.

![Image 10 Open Citrix Workspace Launcher?](files/Openlauncher.png "Image 10: Open Citrix Workspace Launcher?")
Expand All @@ -85,14 +69,10 @@ Upon opening this, your desktop will begin to launch in another window (Refer to

![Image 11 Desktop Launching](files/Openingdesktop.PNG "Image 11: Desktop Launching")

#

Once fully launched, your desktop should appear as it is in **image 12**.

![Image 12 Fully Loaded Desktop](files/otherwindow.png "Image 12: FASTdesk ready for use")

#

## Workspace Application Log in setup (Optional)

Although it is recommended you access FASTdesk through the URL, you can also access your desktop through the Citrix Workspace Launcher. If you prefer to login directly to the Citrix Workspace app, you can do so. Simply click your windows start menu button and search for "Citrix Workspace Application". After launching the Citrix Workspace app, you will be asked to add an account. See **image 13**
Expand All @@ -103,15 +83,11 @@ Simply type the following URL "https://www.fastdesk.co.uk" and click Add. You wi

![Image 14 Enter credentials](files/entercredsapp.PNG "Image 14: Enter Credentials")

#

Go ahead and enter the username and password credentials that were provided to you by the FASTdesk team. To continue setup, refer to step 2 and follow the guide.

### Warning
Whenever you log out of a desktop, do allow at least 3 minutes before attempting to log back in. This is to ensure the session correctly ends before another one is open. If you have not waited long enough, there is a danger of your applications not appearing when you log in. If you do find that this is the case, simply log out, wait at least 3 minutes and log back in again.

#

**_This instruction guide should assist you getting logged in for the first time. If you have any questions or still require assistance, please contact the FASTdesk support team on 0800 923 0617_**.

```eval_rst
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18 changes: 0 additions & 18 deletions source/desktop/fastdesk/getting_started_guide/FASTdeskGettingStartedGuideiOS.md
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Expand Up @@ -11,55 +11,39 @@ On your iOS device, navigate to and open the App Store. Once complete, use the a

![Image 1: iOS Store download page](files/Appstoreios.png "Image 1: iOS Store download page")

#

## Step 2 - Logging into FASTdesk through the Citrix Workspace Application

Once the "Citrix Workspace" application is installed, it will appear within your apps just like in **_image 2 below_**.

![Image 2: Citrix Workspace App installed](files/onceinstalledios.png "Image 2: Citrix Workspace App installed")

#

Proceed to open it. After launching Citrix Workspace for the first time, it will bring you to the landing page like in **_image 3 below_**.

#

![Image 3: Citrix Workspace App Landing Page](files/openedonceios.png "Image 3: Citrix Workspace App Landing Page")

#
#

Continue to select "Get Started". You will then be prompted to enter a company email address or store URL. Simply type the following URL “https://www.fastdesk.co.uk” and click Continue. Do make sure you enter the full URL including the "https://www.". Please use **_image 4 below_** as an example.

#

![Image 4: Server URL entered on Workspace App](files/enteredURLios.png "Image 4: Server URL entered on Workspace App")

You will then be prompted to enter your username and password into the application. Go ahead and enter the username and password credentials that were provided to you by the FASTdesk team (See **_image 5 below_**).

#

![Image 5: Workspace App Credentials Page](files/entercredsios.png "Image 5: Workspace App Credentials Page")

Once successfully logged in for the first time, you will be asked to change your password. Your password must be a minimum of 8 characters in length and contain at least 3 of the following: uppercase letters, lowercase letters, numbers, symbols and special characters e.g “! ” £”. Your password can also not contain the name of your account. For example, if your account name is John Smith, a password with the word ‘john’ will not be accepted.

#

## Step 3 - Launching a desktop through the Citrix Workspace Application

Once logged in, you will notice that towards the bottom of the page, there are three different sections named "Favorites", "Apps" and "Settings". When you initially log in, you are shown the "Apps" section by default (See **_image 6 below_**).

![Image 6: Workspace App Logged in Homepage](files/cwahomepageios.png "Image 6: Workspace App Logged in Homepage")

#

The "Favorites" page contains hosted desktops you have tagged as your favourites whilst the "Settings" section presents you with the settings you can customise. You can later set the desktop that has been allocated to you as a "Favorite". The "Apps" page presents you with the hosted desktop(s) that has been allocated to you. From the "Apps" section, you will be able to launch your desktop. To do this, select the hosted desktop that has been allocated to you. As an example, please refer to **_image 7 below_** for a visual example (In this case, it would be "Client Desktop Demo").

![Image 7: Opening Client Desktop Demo](files/Openingios.png "Image 7: Opening Client Desktop Demo")

#

Once selected, it should begin to launch your desktop. Once this has booted, your FASTdesk is ready for you as shown in **_image 8 below_**.

![Image 8: Client Desktop Demo Fully Loaded](files/loadedios.png "Image 8: Client Desktop Demo Fully Loaded")
Expand All @@ -68,8 +52,6 @@ Once selected, it should begin to launch your desktop. Once this has booted, you

Whenever you log out of a desktop, do allow at least 3 minutes before attempting to log back in. This is to ensure the session correctly ends before another one is open. If you have not waited long enough, there is a danger of your applications not appearing when you log in. If you do find that this is the case, simply log out, wait at least 3 minutes and log back in again.

#

**_This instruction guide should assist you getting logged in for the first time. If you have any questions or still require assistance, please contact the FASTdesk support team on 0800 923 0617_**.


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