use the plain body instead of the body that contains a mix of html (#…

…9751)

connectors/src/connectors/zendesk/lib/sync_ticket.ts

@@ -192,7 +192,7 @@ ${comments
       );
       author = null;
     }
-    return `[${comment?.created_at}] ${author ? `${author.name} (${author.email})` : "Unknown User"}:\n${comment.body.replace(/[\u2028\u2029]/g, "")}`; // removing line and paragraph separators
+    return `[${comment?.created_at}] ${author ? `${author.name} (${author.email})` : "Unknown User"}:\n${comment.plain_body.replace(/[\u2028\u2029]/g, "")}`; // removing line and paragraph separators
   })
   .join("\n")}
 `.trim();