Unable to select instance - Server Error 500

[rpetit3]

Hello!

When trying to select an instance type, I'm getting a 500 error code. I am unable to select an instance to launch Galaxy.

I've attached a screenshot.

Here's console log in Chrome incase something sticks out

Please let me know if there's any info I can provide to help out

[nuwang]

@rpetit3 Has this been resolved? Can you let us know which cloud this is on. Also can you try reentering and revalidating your credentials?

[rpetit3]

Hi @nuwang

After reentering my credentials I am getting the same errors as my previous issue #242 again.

Error: The credentials you have entered could not be validated.

ERROR Details: Authentication with cloud provider failed: CloudBridgeBaseException: An error occurred (AuthFailure) when calling the DescribeKeyPairs operation: AWS was not able to validate the provided access credentials from exception type: <class 'botocore.exceptions.ClientError'>

I've tried entering credentials as aws and aws-us

[almahmoud]

If you can possibly find out like before, is it still hitting ap-northeast-1 or is this another issue?

[nuwang]

The ap-northeast-1 issue should be resolvable since @almahmoud added this cloud option:

Perhaps your credentials are invalid? Can you check with boto perhaps?

[nuwang]

Just in case, can you also try deleting all existing credentials from cloudlaunch, and entering afresh? You can view your credentials in the top right hand corner under your username -> My Credentials.

[rpetit3]

I'm following up with IT to see if they are getting the requests.

Haha I would love to try with Boto, but in addition to being region locked the credentials are also IP locked to 149.165.157.211 which I got from dig launch.usegalaxy.org

I'll update soon

[rpetit3]

Good news, it's us. The credentials I was given were deleted by an automated process.

Going to close this. Thanks for the help.