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[CDS-102291] Update CrashLoopBackoff roubleshooting #8324

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Oct 18, 2024
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[CDS-102291] Update CrashLoopBackoff roubleshooting #8324

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[CDS-102291] Updated CrashLoopBackoff troubleshooting
vishal-av Oct 18, 2024
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Update troubleshooting.md
vishal-av Oct 18, 2024
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Update troubleshooting.md
vishal-av Oct 18, 2024
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6 changes: 4 additions & 2 deletions docs/continuous-delivery/gitops/troubleshooting.md
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Expand Up @@ -136,9 +136,11 @@ This error occurs when an agent is unable to connect to a repo:

- To manage rate limiting in GitHub, see [Enabling rate limits for Git](https://docs.github.com/en/enterprise-server@3.10/admin/configuration/configuring-user-applications-for-your-enterprise/configuring-rate-limits#enabling-rate-limits-for-git).

### Issue: GitOps agent pod stuck in CrashLoopBackoff
## Error: GitOps agent pod stuck in CrashLoopBackoff

The GitOps agent goes into a CrashLoopBackoff state due to an authentication failure with the GitOps service. This issue occurred as the token in the agent’s YAML did not match the public key in the GitOps service database.
### Issue: This is an unauthorized agent. Sleeping for 15 minutes and then shutting down, please check your settings on HarnessUI

This issue occurred as the token in the agent’s YAML did not match the public key in the GitOps service database. The GitOps agent goes into a CrashLoopBackoff state due to an authentication failure with the GitOps service.

This problem typically surfaces after re-enabling authentication if the agent previously operated in unauthenticated mode.

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