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1 | 1 | {
|
2 | 2 | "blueprint": [
|
3 | 3 | {
|
4 |
| - "id": 1, |
| 4 | + "id": 1730117675052.8289, |
5 | 5 | "position": 1,
|
6 |
| - "stage": "Getting started", |
| 6 | + "stage": "Awareness", |
7 | 7 | "customerEmotions": "Happy",
|
8 |
| - "customerActions": "Create a new (+) blueprint from the menu or start by editing this one.", |
9 |
| - "frontstageInteractions": "Add stages as required using the '+ Add stage' button.", |
10 |
| - "backstageInteractions": "Modify the contents of each stage using the 'Edit' button, '<' or '>' button to change the order.", |
11 |
| - "supportProcesses": "Data persisted using local storage, or save your data and come back later.", |
12 |
| - "physicalEvidence": "Built using Next.js, React, Tailwind, ChatGPT 4 and hosted on GitHub pages." |
| 8 | + "customerActions": "Searches for food delivery options online, sees ad.", |
| 9 | + "frontstageInteractions": "Social media ads, Google search results, app promotions.", |
| 10 | + "backstageInteractions": "Marketing team schedules and runs targeted ad campaigns.", |
| 11 | + "supportProcesses": "Ad platforms (Google Ads, social media), CRM for targeted marketing.", |
| 12 | + "physicalEvidence": "Ads on social media, app notifications" |
| 13 | + }, |
| 14 | + { |
| 15 | + "id": 1730117675052.6812, |
| 16 | + "position": 2, |
| 17 | + "stage": "Consideration", |
| 18 | + "customerEmotions": "neutral", |
| 19 | + "customerActions": "Visits the website/app, browses restaurant options.", |
| 20 | + "frontstageInteractions": "Homepage UI, search filters, restaurant listings.", |
| 21 | + "backstageInteractions": "Content management system updates, restaurant data maintenance.", |
| 22 | + "supportProcesses": "Restaurant data providers, CMS for listing updates.", |
| 23 | + "physicalEvidence": "App interface, website layout" |
| 24 | + }, |
| 25 | + { |
| 26 | + "id": 1730117675052.6309, |
| 27 | + "position": 3, |
| 28 | + "stage": "Ordering", |
| 29 | + "customerEmotions": "frustrated", |
| 30 | + "customerActions": "Selects items, adds to cart, initiates checkout.", |
| 31 | + "frontstageInteractions": "Visible cart, checkout UI, order confirmation screen.", |
| 32 | + "backstageInteractions": "Processes order in backend, calculates delivery time, checks restaurant availability.", |
| 33 | + "supportProcesses": "Payment gateway, inventory, restaurant API connections.", |
| 34 | + "physicalEvidence": "Order confirmation email or app notification" |
| 35 | + }, |
| 36 | + { |
| 37 | + "id": 1730117675052.8262, |
| 38 | + "position": 4, |
| 39 | + "stage": "Payment", |
| 40 | + "customerEmotions": "confused", |
| 41 | + "customerActions": "Enters payment details, confirms payment.", |
| 42 | + "frontstageInteractions": "Secure payment gateway interface, payment confirmation page.", |
| 43 | + "backstageInteractions": "Processes payment, verifies transaction status, sends payment confirmation.", |
| 44 | + "supportProcesses": "Secure payment processing system (Stripe, PayPal).", |
| 45 | + "physicalEvidence": "Receipt email, confirmation screen" |
| 46 | + }, |
| 47 | + { |
| 48 | + "id": 1730117675052.5645, |
| 49 | + "position": 5, |
| 50 | + "stage": "Preparation", |
| 51 | + "customerEmotions": "angry", |
| 52 | + "customerActions": "Receives estimated time of delivery, waits for order.", |
| 53 | + "frontstageInteractions": "App provides real-time updates on order prep status.", |
| 54 | + "backstageInteractions": "Kitchen staff prepares order; backend system updates order status in real-time.", |
| 55 | + "supportProcesses": "Order management system, kitchen display systems.", |
| 56 | + "physicalEvidence": "In-app status updates, SMS notification" |
| 57 | + }, |
| 58 | + { |
| 59 | + "id": 1730117675052.0464, |
| 60 | + "position": 6, |
| 61 | + "stage": "Delivery", |
| 62 | + "customerEmotions": "sad", |
| 63 | + "customerActions": "Tracks delivery, interacts with delivery person at handoff.", |
| 64 | + "frontstageInteractions": "Map showing delivery progress, notification of arrival.", |
| 65 | + "backstageInteractions": "Dispatcher assigns delivery person, app guides delivery route.", |
| 66 | + "supportProcesses": "GPS tracking system, dispatcher software, driver app.", |
| 67 | + "physicalEvidence": "In-app map, \"Order Arriving\" notification" |
| 68 | + }, |
| 69 | + { |
| 70 | + "id": 1730117675052.0483, |
| 71 | + "position": 7, |
| 72 | + "stage": "Post-Delivery", |
| 73 | + "customerEmotions": "disappointed", |
| 74 | + "customerActions": "Rates order and provides feedback, if desired.", |
| 75 | + "frontstageInteractions": "Review prompt, feedback form, and customer service option in app.", |
| 76 | + "backstageInteractions": "Collects and analyzes feedback, flags complaints for support team follow-up.", |
| 77 | + "supportProcesses": "Customer feedback database, support ticketing system.", |
| 78 | + "physicalEvidence": "Thank-you message, feedback form in app" |
13 | 79 | }
|
14 | 80 | ]
|
15 | 81 | }
|
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