ensure consistent product name

docs/01-Business Value/02-Use Cases/01-IT Helpdesk.mdx

@@ -7,7 +7,7 @@ custom_edit_url: null
 # IT Helpdesk
 
 ## Business Value
-The IT Helpdesk with AI-Powered Virtual Assistant is a cutting-edge solution that leverages the power of Generative AI, Watsonx.ai, Watson Discovery, and Watson Assistant to revolutionize the way IT support is delivered. Embedded in Microsoft Teams, this virtual assistant minimizes the need for direct human support intervention, freeing IT support agents to focus on more complex issues.
+The IT Helpdesk with AI-Powered Virtual Assistant is a cutting-edge solution that leverages the power of Generative AI, watsonx.ai, Watson Discovery, and Watson Assistant to revolutionize the way IT support is delivered. Embedded in Microsoft Teams, this virtual assistant minimizes the need for direct human support intervention, freeing IT support agents to focus on more complex issues.
 
 - **Improved User Experience**: Fast and reliable resolutions, 24/7 support, and a seamless user experience.
 - **Increased Efficiency**: Reduced human intervention, automated issue resolution, and optimized knowledge base content.
@@ -16,7 +16,7 @@ The IT Helpdesk with AI-Powered Virtual Assistant is a cutting-edge solution tha
 ## Capabilities
 ### [Document Search](/Create/solution-create-document%20search)
 - **Generative AI-Powered**: watsonx assistant is powered by Generative AI, enabling it to understand and respond to natural language queries.
-- **Watsonx.ai, Watson Discovery, and Watson Assistant**: The virtual assistant leverages the power of Watsonx.ai, Watson Discovery, and Watson Assistant to provide accurate and reliable resolutions.
+- **watsonx.ai, Watson Discovery, and Watson Assistant**: The virtual assistant leverages the power of watsonx.ai, Watson Discovery, and Watson Assistant to provide accurate and reliable resolutions.
 
 ### [Disambiguation Methods](/Create/Disambiguation%20Methods)
 Leveraged LLMs to create various topics in the assistants, enabling actions to be accurately mapped to the correct options. This improved the ability to clarify user questions and enhanced overall disambiguation within the assistant.

docs/03-Create/01-Document Search.mdx

@@ -60,13 +60,13 @@ In addition to direct upload data, in the Upload data section, select the _here_
 ## watsonx Assistant
 -----
 :::note
-* **Prerequisite Required:** Watsonx Assistant Instance
+* **Prerequisite Required:** watsonx Assistant Instance
 * **Prerequisite Required:** Watson Discovery Instance
 * **Prerequisite Required:** watsonx.ai Instance
 :::
 
-### Create Watsonx Assistant
-If you do not have an Watsonx Assistant, create new bot and fill in all required information. Please see details section below.
+### Create watsonx Assistant
+If you do not have an watsonx Assistant, create new bot and fill in all required information. Please see **Details** section below.
 <details>
    1. Fill in Assistant name (for example “IT Helpdesk”), and click “Next”.
       - ![](../../assets/screenshots/watsonx-assistant-create-1.png)
@@ -107,7 +107,7 @@ If you do not have an Watsonx Assistant, create new bot and fill in all required
     ![](../../assets/screenshots/custom_extension_completed_view.png)
 
 ### Enable Document search
-To enable the document search capability, you'll need to configure Watsonx.ai and Watson Discovery to work with Watsonx Assistant through its actions.
+To enable the document search capability, you'll need to configure watsonx.ai and Watson Discovery to work with watsonx Assistant through its actions.
 
 ##### Upload Actions:
 1. On the Actions page of watsonx Assistant, click on Global Settings.

docs/04-Takeaways/01-Takeaways.mdx

@@ -5,7 +5,7 @@ custom_edit_url: null
 ---
 
 ### IT Helpdesk: Summary and Next Steps
-In this solution documentaion, have explored the integration of watsonx.ai, watsonx Assistant, and Watson Discovery with ServiceNow to optimize IT helpdesk operations. We have gained hands-on experience with configuring custom extensions for integrating ServiceNow instances and enabling conversational search capabilities using Watsonx.ai and Watson Discovery.
+In this solution documentaion, have explored the integration of watsonx.ai, watsonx Assistant, and Watson Discovery with ServiceNow to optimize IT helpdesk operations. We have gained hands-on experience with configuring custom extensions for integrating ServiceNow instances and enabling conversational search capabilities using watsonx.ai and Watson Discovery.
 The IT Helpdesk with AI-Powered Virtual Assistant offers several business benefits, including Improved User Experience, Increased Efficiency, and Cost Savings. 
 
 For more information on the capabilities and configuration of the IT Helpdesk with AI-Powered Virtual Assistant, please refer to different views of this **[AI Assistants Solution Documentation](https://ibm-client-engineering.github.io/solution-ai-assistants)**.