Merge pull request #6 from angel-lee-ibm/angel_flightlog

added flightlog for 20230926

flight-logs/2023-09-26-cocreate.md

@@ -0,0 +1,19 @@
+---
+title: Log - Sprint 2 🛫
+description: Flight Log of Co-Creation Activities
+slug: flight-log-2
+tags: [log, sprint ]
+---
+## Work in Progress
+- Client shared sample data to the team and asked if we could estimate which % of IT helpdesk requests can be handled by our proposed solution.
+- We plan to develop the end-to-end pipeline using a sample of datasets.
+    - apply watsonx models to extract keywords from IT helpdesk requests.
+    - apply watsonx models to extract keywords from knowledgebase resources.
+    - apply watsonx models to generate questions that the knowledgebase could answer for.
+    - apply similarity analysis between each IT helpdesk requests keywords to the complete corpus of knowledge-base keywords and calculated the cosine similarity score between each incident and all knowledgebase keywords
+
+## Currently Tracking
+- The team is working on pushing solution documentation to GitHub.
+
+## Next Steps
+- The team will continue to work through the use cases and scale afterwards