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added flightlog for 20230927 #7

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merged 2 commits into from
Oct 6, 2023
Merged

added flightlog for 20230927 #7

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911dd65
added flightlog for 20230927
angel-lee-ibm Oct 5, 2023
2804e7a
Merge branch 'ibm-client-engineering:main' into angel_flightlog
angel-lee-ibm Oct 5, 2023
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20 changes: 20 additions & 0 deletions flight-logs/2023-09-27-cocreate.md
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---
title: Log - Sprint 3 🛫
description: Flight Log of Co-Creation Activities
slug: flight-log-3
tags: [log, sprint ]
---
## Work in Progress
- Continue working on the task to calculate which % of IT helpdesk requests can be handled by our proposed solution.
- We developed the end-to-end pipeline with the following components and tested on 1000 example data
- Keywords extraction using WatsonX models
- IT helpdesk requests
- knowledgebase resources
- Question Generation using WatsonX
- generate questions that the knowledgebase could answer for
- Similarity Analysis
- Leveraged [spacy](https://spacy.io/) packages to tokenize keywords and calculate the cosine similarity score between each IT helpdesk requests and all knowledgebase keywords
## Currently Tracking
- The team is working on pushing solution documentation to GitHub.
## Next Steps
- The team will continue to work through the use cases and scale the usecase
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