I’m a Technical Support Engineer and aspiring DevOps professional with strong expertise in system administration, cloud operations, and automation. I specialize in deployments, CI/CD pipelines, monitoring, and authentication protocols (SAML, OAuth2, OpenID Connect) while ensuring security and scalability across cloud and on-prem environments. I advocate for Infrastructure as Code (IaC) and focus on building reliable, automated, and fault-tolerant systems. My experience spans Linux servers, containerized applications (Docker, Kubernetes), mail servers, Nginx, SSL/TLS, DNS management, and workflow automation to enhance performance and streamline operations.
- DevOps: Linux, Docker, Kubernetes, Terraform, CI/CD, Nginx
- Continuous Integration/Continuous Deployment (CI/CD): Github Actions, GitLab CI/CD, Jenkins
- Cloud Platforms: AWS, Google Cloud
- Scripting/Programming/Software Engineering: C++, Python, Bash
- Version Control: Git, GitHub, GitLab
- Infrastructure as Code (IaC): Terraform
- Identity Access Management: Gluu, Keycloak, WSO2, Azure, SAML, OAuth, OpenID, Passport
- Collaboration Tools: Zoom, Slack, Discord, Jira
- Web Development: HTML, CSS, Flask (Python)
FusionPulse Tech - Remote, Dhaka [Oct 2024 - Jul 2025]
- Implemented and managed self-hosted GitLab instances, optimized CI/CD pipelines for streamlined development and deployment processes.
- Provided WordPress development services, ensuring optimal performance through DNS and hosting management.
- Secured web infrastructure by configuring SSL/TLS and managing web servers like Nginx and Apach
Gluu Federation - Remote, USA [Sep 2020 - Feb 2025]
- Provided Tier 1/2 customer supports for community users and enterprise clients implementing Gluu Server for IAM and SSO solutions.
- Collaborated closely with customers to diagnose and resolve authentication, authorization, and directory integration challenges, maintaining over 90% customer satisfaction by adhering to SLO and reported to Engineers on incidents.
- Tested APIs, authentication modules, and documented third-party SSO integration
Islamic University, Bangladesh - Kushtia, Bangladesh
- Masters of Engineering in Information and Communication Technology (ICT)
Islamic University, Bangladesh - Kushtia, Bangladesh
- Bachelor of Science in Information and Communication Technology (ICT)
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