Ticket updates - Default to internal update if contact is agent #733
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…il matches the agent email
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Test these changes at: https://ticketupdatetypeemailmatch733.pr-review.itflow.org |
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When adding a ticket reply, default the reply to internal (and don't show the box to add a public reply) if the contact email isn't set or if the contact email matches the currently logged in agent.
https://forum.itflow.org/d/420-ticket-notifications/4