This is an app for Zendesk. The app displays on the user page and is updated upon page load with the amount of solved tickets for the current workweek.
A progress bar will be shown to the agent, which shows the number of solved (as well as closed) tickets assigned to that agent during that week (Mon thrugh Sun), as compared to their set goal.
An admin can set the ticket goal in the app's settings. If this setting is not set, the agent is asked to set their own goal (which is then saved in local storage). If the admin sets a goal in the app's settings after the agent has set their own goal, the admin goal will override the agent goal.
Once the goal is reached, a congratulatory message will display. :D
Please note that this app is not officially supported by Zendesk. I am a third-party developer who created this app to help my team. Although the app is listed in the Zendesk marketplace, I am not affiliated with Zendesk and (as far as I know) they do not have any plans to develop this app.
Note: Zendesk is no longer allowing uploads of v1 app framework apps, so you will no be able to package and upload this app. To use the app, please install the standard version from the app marketplace: https://www.zendesk.com/apps/solved-tickets-progress-bar/
-
Compress all files into a .zip (zat packageis good for this. Zendesk Apps Tools). -
Upload file tohttp://[subdomain].zendesk.com/agent/admin/apps/manage. -
Set the start date of the week.
-
Set the ticket goal (for all users, optional).
-
Add role restrictions (optional).
The solved ticket count is generated via a request to the search API, which is updated every few minutes. Thus, the ticket count (and the progress bar itself) may lag behind a ticket or two (or more if you're solving in bulk).