Nepal Public Grievance Management System

Table of Contents

• Introduction
• Problem Statement
• Objectives
• Key Features
• Technology Stack
• Blockchain Integration
• Getting Started
• Installation
• Usage
• Contributing

Introduction

The Nepal Public Grievance Management System is a state-of-the-art platform designed to streamline the submission and tracking of grievances from citizens. This platform aims to improve accountability in grievance resolution, enhance transparency, and provide a secure and efficient system for citizens to voice their concerns.

Presentation Video Link: https://www.youtube.com/watch?v=uMPOBBtyV2E

Problem Statement

In Nepal, the existing grievance management systems are often plagued by inefficiencies, delays, and a lack of transparency. This leads to user frustration and hinders the resolution of public grievances.

Objectives

Our objectives for this project are:

1. Streamline Grievance Submission and Tracking: Simplify the process for citizens to submit their grievances and allow them to track the status of their submissions in real-time.

2. Improve Accountability in Grievance Resolution: Implement robust mechanisms to ensure that grievances are handled promptly, fairly, and transparently.

Key Features

• User-friendly web-based platform for grievance submission.
• Real-time tracking of grievance status.
• Blockchain integration for transparency and security.
• Automation of grievance resolution through smart contracts.
• Data encryption and strict access control measures.

Technology Stack

• React Vite
• Smartpy
• Taquito
• IPFS
• Pinata
• Tailwind CSS

Blockchain Integration

Our system leverages blockchain technology to ensure transparency, security, and accountability in the grievance management process. Smart contracts automate and streamline resolution, while blockchain's immutability guarantees the integrity of all records.

Getting Started

To get started with the Nepal Public Grievance Management System, follow the installation and usage instructions below.

Installation

1. Clone the repository:

   git clone https://github.com/your-username/grievance-management-system.git
   

2. Navigate to the project directory:

   cd grievance-management-system
   

3. Install dependencies:

   npm install
   

Usage

1. Start the development server:

   npm run dev
   

2. Access the system through your web browser at http://localhost:3000.

Contributing

Contributions to this project are welcome! If you'd like to contribute, please fork the repository, make your changes, and submit a pull request.