A curated list of awesome tech resources for customer success professionals. This list includes tools, platforms, and resources to help you enhance customer experience, reduce churn, and drive customer satisfaction.
- Customer Success Platforms
- Customer Intelligence and Analytics
- Customer Relationship Management (CRM)
- Customer Support and Helpdesk Software
- Onboarding and Training Tools
- Customer Feedback and Survey Tools
- Data Analytics and Business Intelligence
- Knowledge Base and Documentation
- Communication and Collaboration Tools
- Customer Engagement Platforms
- Churn Prediction and Retention Tools
- Learning Management Systems (LMS)
- Project Management Tools
- Customer Advocacy Platforms
- Net Promoter Score (NPS) Tools
- Community Platforms
- Customer Journey Mapping Tools
- Integration Platforms
- Additional Resources
- Gainsight - A comprehensive customer success platform with health scoring, automation, and analytics.
- Totango - Tools for customer engagement, retention, and journey mapping through SuccessBLOCs templates.
- ChurnZero - Real-time platform focused on reducing churn and driving growth.
- ClientSuccess - Simplifies customer success with actionable insights, playbooks, and health scores.
- Planhat - Centralizes customer data and predicts churn with a data-driven approach.
- UserIQ - Offers insights and engagement tools for scaling success efforts.
- Custify - All-in-one platform for SaaS businesses to reduce churn and increase lifetime value.
- SmartKarrot - AI-powered platform with sentiment analysis and health scoring.
- Vitally - AI-driven customer success automation and insights platform with powerful analytics.
- CustomerSuccessBox - B2B SaaS-focused customer success platform with health scoring and automation.
- Variance - Product-led revenue intelligence platform for data-driven customer success.
- Catalyst - Modern customer success intelligence platform with workflow automation.
- Correlated - Product-led revenue insights and signal detection platform.
- Pocus - Product-led sales intelligence tool for identifying opportunities.
- Involve.ai - AI-powered customer intelligence platform for predictive insights.
- Toplyne - Platform for identifying and converting product qualified leads.
- Salesforce - Leading CRM platform for managing customer relationships and data.
- HubSpot CRM - Free CRM with a universal inbox and email templates.
- Zoho CRM - Cloud-based CRM for sales, marketing, and support.
- Pipedrive - Sales CRM and pipeline management software.
- Zendesk - Builds software to improve customer relationships.
- Freshdesk - Cloud-based support ticketing system.
- Intercom - Messaging platform driving growth at every customer lifecycle stage.
- Help Scout - Simple help desk for small businesses.
- Kayako - Unified service platform with live chat and email.
- WalkMe - Simplifies user experience and drives action.
- Appcues - Delivers exceptional user onboarding for product-led growth.
- Pendo - Insights into product usage with guidance tools.
- Userlane - Interactive guidance for onboarding within applications.
- Whatfix - Helps users adopt software applications quickly.
- Userpilot - Improves user experience through onboarding and adoption.
- UserGuiding - Enhances engagement with onboarding and walkthroughs.
- eWebinar - Automated webinars for scalable onboarding and training.
- Rocketlane - Purpose-built for customer onboarding and project management.
- SurveyMonkey - Online survey development tools.
- Typeform - Interactive forms, surveys, and quizzes.
- Qualtrics - Customer experience management and feedback.
- GetFeedback - Feedback solution for Salesforce.
- UserVoice - Collects and prioritizes product feedback.
- Hotjar - Heatmaps and user feedback to understand behavior.
- Tableau - Transforms data into actionable insights.
- Power BI - Interactive visualizations from Microsoft.
- Looker - Find, explore, and understand your data easily.
- Domo - Cloud-based business intelligence platform.
- Sisense - Simplifies complex data with analytics.
- Confluence - Team workspace for knowledge sharing.
- Zendesk Guide - Smart knowledge base for self-service.
- HelpDocs - Easy-to-use knowledge base creation.
- Guru - Keeps information accessible with knowledge management.
- Document360 - Knowledge base software for SaaS products.
- Slack - Collaboration hub connecting teams and tools.
- Microsoft Teams - Chat-based workspace in Office 365.
- Zoom - Video communications platform.
- Google Workspace - Cloud computing and collaboration tools.
- Asana - Work management platform to stay focused on goals.
- Mailchimp - Email marketing and automation for engagement.
- Braze - Engagement platform for email, mobile, SMS, and web.
- Iterable - Cross-channel platform for unified experiences.
- MoEngage - Insight-led engagement platform.
- Insider - AI-powered cross-channel marketing.
- Mixpanel - User analytics for tracking engagement and retention.
- Intercom - Messaging for customer engagement.
- Custify - Focuses on SaaS retention.
- Brightback - Automates retention for subscriptions.
- ProfitWell Retain - Reduces churn and failed payments.
- Strikedeck - Automates success to reduce churn.
- Baremetrics - Subscription analytics including churn tracking.
- RevLifter - Personalized customer retention solutions.
- TalentLMS - Cloud-based LMS for training.
- Docebo - AI-powered LMS for training.
- Absorb LMS - LMS for businesses.
- Litmos - Training platform for all audiences.
- Lessonly - Learning management and training software.
- Jira - Project tracking for agile teams.
- Trello - Visual collaboration for tasks and projects.
- Monday.com - Manages projects and tasks.
- Basecamp - Project management and communication.
- Wrike - Collaborative work management platform.
- Influitive - Engages customers in advocacy programs.
- Crowdskout - Tools for advocacy and engagement.
- Promoter.io - Measures and optimizes NPS and feedback.
- AdvocateHub - For customer advocacy programs.
- Delighted - Feedback and NPS platform.
- Wootric - Experience management focused on NPS.
- AskNicely - Real-time customer feedback.
- SatisMeter - In-app NPS and feedback tool.
- Promoter.io - Also under advocacy platforms.
- Discourse - Open-source discussion platform.
- Vanilla Forums - Forum software for communities.
- Khoros Communities - Builds customer communities.
- Tribe - Platform for customer engagement.
- InSided - Success community platform.
- UXPressia - Journey mapping with collaboration.
- Smaply - Create maps, personas, and stakeholder maps.
- Touchpoint Dashboard - Journey mapping software.
- Canvanizer - Online tool for brainstorming and mapping.
- Zapier - Connects apps and automates workflows.
- MuleSoft - Connects applications through integration.
- Workato - Enterprise automation platform.
- Make (formerly Integromat) - Automation for apps and services.
- Gain Grow Retain - Podcasts, community, resource lists, etc.
- HubSpot Resources - Guides and templates.
- Catalyst Blog - Insights on success management.
- The CS Cafe Newsletter - Weekly Customer Success Newsletter by Hakan Ozturk.
Feel free to contribute by submitting a pull request or suggesting new resources!