Proof-of-concept RT process - ticket handling state diagrams and flow charts
# use https://graphviz.org to generate diagrams
# (sudo apt install graphviz)
# generate diagrams from specifications:
#
dot -Tsvg rt_state_diagram.dot -o rt_state_diagram.svg
dot -Tsvg rt_triage_flowchart.dot -o rt_triage_flowchart.svg
dot -Tsvg rt_reopened_flowchart.dot -o rt_reopened_flowchart.svg
# view diagrams:
#
open rt_state_diagram.svg
open rt_triage_flowchart.svg
open rt_reopened_flowchart.svg