I've spent 15+ years turning complex technical problems into measurable business outcomes; from resolving 100+ issues weekly with a 90% first-touch rate to architecting cloud infrastructure that cut hosting costs by 30%.
I'm a Software Engineer and Technical Support specialist who doesn't just fix things. I build systems that prevent them from breaking. My career spans North America, Africa, the Middle East, and remote-first global teams, giving me a unique ability to operate across cultures, time zones, and tech stacks.
What sets me apart is the combination: I bring engineering depth (React, Python, AWS, Docker, Kubernetes, Terraform) and support operations experience (Datadog, RCA, SLA management, knowledge systems) that most engineers or support specialists have one side of, not both. Google Advanced Data Analytics certified. Fluent in Arabic and English, with basic Turkish.
- I'm an avid cyclist 🚴♂️ and have completed several challenging long-distance trips 🗺️, including:
- Cairo --> Aswan, Egypt 🇪🇬
- Cairo --> Alexandria, Egypt 🇪🇬
- Normal, IL --> Chicago, IL USA 🇺🇸
- When I'm not immersed in technology 💻 or on a bike 🚲, you can often find me exploring virtual worlds. I'm currently enjoying Once Human! 🎮👾
