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Nathydre merged 1 commit into from
Feb 26, 2026
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Create customer-chat.md #170

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13 changes: 13 additions & 0 deletions customer-chat.md
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#158 Customer Support Chat Integration
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nathydre21/nepa
Description*: No integrated support system. Add chat with ticketing functionality.

Technical Requirements:

Integrate third-party chat service (Intercom, Zendesk)
Create ticket management system with SLA tracking
Implement chatbot for common queries using NLP
Add support agent dashboard with user context
Create knowledge base integration
Impact: Better customer support, reduced support costs
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