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Add known issues section
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sarus committed Aug 8, 2024
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## Known Issues

If adding additional custom types to the ServiceNow integration, please ensure the added custom types do not also match on the built-in custom types for Incidents, Change Requests, Knowledge Base, Request, and Request Item ids.
If adding additional custom types to the ServiceNow integration, ensure the added custom types do not also match on the built-in custom types for Incidents, Change Requests, Knowledge Base, Request, and Request Item ids.

As an example, if you add a new custom type that matches on the string `INC0001234`, this will conflict with the integration's built-in custom type for looking up incidents by ID.

Ensure that newly added custom types (e.g., for hostnames), does not overlap with these custom types.
Ensure that newly added custom types (e.g., for hostnames), do not overlap with these custom types.

## Polarity

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