Updated Github ticket templates

.github/ISSUE_TEMPLATE/bug_report.md

@@ -4,14 +4,14 @@ about: Create a report to help us improve
 title: ''
 labels: ''
 assignees: ''
-
 ---
 
 **Describe the bug**
 A clear and concise description of what the bug is.
 
 **To Reproduce**
 Steps to reproduce the behavior:
+
 1. Go to '...'
 2. Click on '....'
 3. Scroll down to '....'
@@ -23,16 +23,19 @@ A clear and concise description of what you expected to happen.
 **Screenshots**
 If applicable, add screenshots to help explain your problem.
 
-**Desktop (please complete the following information):**
- - OS: [e.g. iOS]
- - Browser [e.g. chrome, safari]
- - Version [e.g. 22]
+**EmailEngine version**
+Which version of EmailEngine are you using
+
+**Environment**
+How do you run EmailEngine (Docker container, Systemd service, cli app, etc.)
+
+**Redis**
 
-**Smartphone (please complete the following information):**
- - Device: [e.g. iPhone6]
- - OS: [e.g. iOS8.1]
- - Browser [e.g. stock browser, safari]
- - Version [e.g. 22]
+-   Redis version
+-   Software (is it Redis or a compatible solution like DragonflyDB or AWS ELastiCache)
+-   Do you run it locally, or is it a managed service
+    -   If you use a managed Redis, is the actual Redis instance in the same DC or not
+-   Redis configuration (do you use AOF, do you use Redis Cluster, Sentinel etc)
 
 **Additional context**
 Add any other context about the problem here.

.github/ISSUE_TEMPLATE/report-an-issue.md

@@ -0,0 +1,9 @@
+---
+name: Report an issue
+about: Report an issue with EmailEngine
+title: ''
+labels: ''
+assignees: ''
+---
+
+Please file only reproducible bugs. Do not file support request as issues in Github. Instead use the official support channels listed [here](https://emailengine.app/support).