HealthBot – Dialogflow CX Conversational AI

This project is a healthcare virtual assistant built using Dialogflow CX, featuring intelligent intent routing and webhook integration. It can handle the following user interactions:

• Book Appointment
• Reschedule Appointment
• Cancel Appointment
• Check Appointment Status
• Connect to a Human Agent

Technologies Used

• Dialogflow CX (Conversation flow)
• Webhook (Flask + ngrok + Python) for dynamic fulfillment
• Google Cloud (agent deployment and webhook hosting)
• HTML/CSS for Messenger UI integration

Key Components

Webhook (Flask API)

Located in the webhook/ directory, app.py handles:

• Intent detection (via tags)
• Parameter extraction (e.g., appointment_id)
• Fulfillment response with both text and rich chips

Messenger Integration

• messenger.html integrates the bot into a frontend UI.
• Chat is styled and embedded using Dialogflow CX Messenger.

Demo

Health Bot Demo --> (assets/HealthBot_demo.gif)

Quick Start

pip install -r requirements.txt
python app.py