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ACP-4918 PayOne cancellation of a payment in the payone step lead to abandonate orders #3088

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stereomon
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When the PR is ready for review, add a TW review needed label. This lets us keep track of PRs that need to be merged and merge them in time.

PR Description

Added docs for allowing customer to use the back button when redirected from the summary page to the hosted payment page of an external payment service provider used such as Spryker's PayOne App.

Tickets

https://spryker.atlassian.net/browse/acp-4918

Checklist

  • I agree with the Code Contribution License Agreement in CONTRIBUTING.md

@stereomon stereomon added the TW review needed PR needs Technical writer's review label Apr 16, 2025
andriitserkovnyi and others added 3 commits April 17, 2025 16:06
…of-a-payment-in-the-payone-step-lead-to-abandonate-orders
…acp-4918-norma-payone-cancellation-of-a-payment-in-the-payone-step-lead-to-abandonate-orders
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stereomon and others added 3 commits April 17, 2025 10:34
…in-the-payone-step-lead-to-abandonate-orders' of https://github.com/spryker/spryker-docs into bugfix/acp-4918-norma-payone-cancellation-of-a-payment-in-the-payone-step-lead-to-abandonate-orders
…of-a-payment-in-the-payone-step-lead-to-abandonate-orders
Comment on lines 114 to 117
## Related Developer Guides

* [Payments Feature Overview](/docs/scos/dev/feature-walkthroughs/page.version/payments-feature-walkthrough/payments-feature-walkthrough.html)
* [State Machines](/docs/scos/dev/back-end-development/data-manipulation/datapayload-conversion/state-machine/state-machine.html)
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Please move this to the related articles section in the front matter for proper rendering. Example

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Done

</state>
```

{% info_block warningBox "" %}
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@andriitserkovnyi andriitserkovnyi Apr 19, 2025

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Why is this highlighted as a warning when adding the flag is part of the guide so the reader will do it in any case?

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It was meant to be very important to not be missed.

Updated.

Make sure the following applies:
* Order status changes to "payment cancellation pending"
* Order is not displayed in customer account
* In the Back Office, the order exists in the correct state
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What's the correct state?

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Updated

Comment on lines 53 to 59
For the *Payone Paypal* payment method, we support only *Preauthorization and Capture*.

{% info_block infoBox "State machine for Payone" %}

The payment modes like Preauthorization and Capture must be set via the Spryker state machine in the Order Management System (OMS). However, the state machine for the Payone app is now in development, so you can not customize it for your project yet.

{% endinfo_block %}
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How is this related to back button?

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Copy-paste error. Fixed

andriitserkovnyi and others added 10 commits April 19, 2025 16:41
…acp-4918-norma-payone-cancellation-of-a-payment-in-the-payone-step-lead-to-abandonate-orders
…in-the-payone-step-lead-to-abandonate-orders' of https://github.com/spryker/spryker-docs into bugfix/acp-4918-norma-payone-cancellation-of-a-payment-in-the-payone-step-lead-to-abandonate-orders
…of-a-payment-in-the-payone-step-lead-to-abandonate-orders
…of-a-payment-in-the-payone-step-lead-to-abandonate-orders
@andriitserkovnyi andriitserkovnyi merged commit a03e07c into master May 2, 2025
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@andriitserkovnyi andriitserkovnyi deleted the bugfix/acp-4918-norma-payone-cancellation-of-a-payment-in-the-payone-step-lead-to-abandonate-orders branch May 2, 2025 09:08
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3 participants