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Felicity is an open soure integrated platform that allows convergence of Service Management, Operations Management, Asset Management into a versatile IT Service framework. The system has an internal workflow engine that powers IT Service Management methodologies covering the area of Request, Incident, Problem and Change Management.
This sample provides a template that helps configure deployment information that can be uploaded and then integrated into SAP Field Service Management.
Use this sample to deploy, build, and refine the integration between an SAP FSM extension application and a Kyma system. It can be cloned and enhanced with logic to meet specific business needs.