@particular./sync-shipengine-to-zendesk

Add a Zendesk Sunshine Event whenever a Shipping Status change is triggered in ShipEngine

Asynchronous microservice that is triggered by ShipEngine webhooks to create a Sunshine Event inside of Zendesk.

Built with Micro! 🤩

🛠 Setup

Both a Zendesk and ShipEngine account are needed for this to function.

Create a .env at the project root with the following credentials:

ZENDESK_SUBDOMAIN=
ZENDESK_INTEGRATION_EMAIL=
ZENDESK_INTEGRATION_SECRET=

ZENDESK_SUBDOMAIN is the first part of the URL for your Zendesk account (ie. https://{ZENDESK_SUBDOMAIN}.zendesk.com/).

While logged in to your Zendesk instance create a new User to run the Webhooks under by going to Settings > People > Add User > Role: Staff; this email address will be used as your ZENDESK_INTEGRATION_EMAIL above.

Find your ZENDESK_INTEGRATION_SECRET within your Zendesk instance by going to Settings > API > enable Token Access > add Active API Tokens [+] > API Token.

📦 Package

Run the following command to build the app

yarn install

Start the development server

yarn dev

The server will typically start on PORT 3000, if not, make a note for the next step.

Start ngrok (change ngrok port below from 3000 if yarn dev deployed locally on different port above)

ngrok http 3000

Make a note of the https ngrok URL provided.

⛽️ Usage

Next head over to the ShipEngine API Management>Webhooks area, add a new webhook with the following details:

Events	Webhook URL	Status
Any tracking event	ngrok URL above_	On

🚀 Deploy

You can easily deploy this function to now.

Contact Adam Grohs @ Particular. for any questions.