patient satisfaction in MKD data set
This data set examines the factors and approaches the question of patients’ satisfaction in the health care delivery system in Macedonia. The study aims to assess how key service quality dimensions relate to an important measure of performance patient satisfaction and to find the elements that are valued by patients and the reasons behind patient satisfaction or dissatisfaction. The main tool used in this study was the instrument developed for measuring service quality named as SERVQUAL.
Data was collected with the aid of an online questionnaires to evaluate the patients' and family members' experiences and views on satisfaction in health care services in Macedonia. The core date set is related to a sample size of 500 conducted in 2018. We aggregated the data online in a period of three months using Likert scale from 1-5 scores.
- Regression: Associations between independent variables and overall patient satisfaction
- Correlation: The correlations between overall patient satisfaction and availability of quality of services
- Univariate results: Overall patient satisfaction from the health care system and quality of health care in North Macedonia
- Readme.txt
- datasetsatisfaction.csv - patient satisfaction data aggregated. Records 453
- Dataset characteristics
-datasetsatisfaction has the following characteristics:
-satisfaction in RM: dependent variable/overall patient satisfaction: 1: yes,2:No,3:partly
Independent variables:
- Check up appointment: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- Time waiting: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- Admin procedures: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- Hygiene and cleaning: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- Time of appointment: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- Quality/experience:1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- dr. Specialists avaliable: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- Communication with dr: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- Exact diagnosis: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- Modern equipment:1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- friendly health care workers:1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied -lab services: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- avaliablity of drugs: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- waiting rooms:1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied -hospital rooms:1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
- quality parking, playing rooms, caffes: 1: yes, 2: no, 3:very unsatisfied, 4: satisfied, 5:very satisfied
Use of this dataset in publications must be cited to the following publication:
Dimitrievska, V, Tomovska M,, A., Factors connected to patients’ satisfaction in the health care system in North Macedonia, Book of Abstracts of the Fifteenth Annual International Conference on European Integration - AICEI 2020. http://www.aicei.uacs.edu.mk/assets/pdf/AICEI2020%20Book%20of%20abstracts.pdf
========================================= Contact For further information about this dataset please contact: vdimitrievska@gmail.com