Ticket History is a custom Zendesk app that displays a user's recent tickets in the ticket sidebar, along with the status, creation date, and currently assigned user. Clicking on a particular ticket will open up a preview of the requester's original comment, and also allows the user to switch directly to that ticket in the agent interface.
Installation is simple. Simply search for the Ticket History app in the Zendesk Apps Directory and click Install.
| Setting | Description |
|---|---|
| List length | Changes the default number of tickets shown in the app |
| Show satisfaction ratings | When enabled, indicators will appear next to each ticket's subject line for good, bad, and/or unoffered satisfaction scores |
| Show preview | When enabled, clicking on a ticket in the app will open a modal with a preview of the ticket |
| Exclude archived tickets | When enabled, the app will not display archived tickets. Disabling this setting may reduce app performance |
| Sidebar app | Lightbox ticket preview |
|---|---|
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Please open a new issue here if you run into any bugs.