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Avaya-AACC-Multicast-1.2.0

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@zeeshanalikhan15 zeeshanalikhan15 released this 29 Oct 13:40
a4fcac3

Release Update

- Send AHT to virtualQ:

Reason: connector does not send AHT to virtualQ
Requirement: AHT needs to be fetched from AACC and sent to virtualQ
Solution: Get TalkTime, PostCallProcessingTime and CallsAnswered from AACC db and calculate AHT based on it
Ticket: https://virtualq.atlassian.net/browse/CON-81
Documentation: https://virtualq.atlassian.net/wiki/spaces/AE/pages/220561463/Avaya+AACC+Connector+-+Technical+Documentation