GitHub - wspi/OTRS-Survey-Answer: Based on the Survey Answer take actions to reopen or close a pending ticket

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Based on the Survey Answer take actions to reopen or close a pending ticket

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Name		Name	Last commit message	Last commit date
Latest commit History 3 Commits
README		README
db.sql		db.sql
install.sh		install.sh
survey		survey
survey_answer.py		survey_answer.py

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Survey Answer

Author: Wagner Spirigoni
e-mail: wagner@wspi.com.br

This is a testing version, there are no guarantees that this will work in
your system

Actually it's only available for Mysql Database

You should create a new State tp set as reopen if the users answers No, get
the ticket_state_id and change in the script.

Run the install.sh script to install.