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Docs change for Zowe Explorer plug-in for IntelliJ IDEA
Signed-off-by: Uladzislau <leksilonchikk@gmail.com>
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docs/images/troubleshoot/intellij/intellij-troubleshoot-about_dialog.png
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Original file line number | Diff line number | Diff line change |
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# Troubleshooting Zowe IntelliJ plug-in | ||
# Troubleshooting Zowe Explorer plug-in for IntelliJ IDEA | ||
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As a Zowe IntelliJ plug-in user, you may encounter problems with how the plug-in functions. | ||
As a Zowe Explorer plug-in for IntelliJ IDEA user, you may encounter problems both with the plug-in and the IntelliJ IDEA platform. Our support is open for any type of issues, related to this client-side component. See the next sections as an example of how to react on these problems. | ||
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Before reaching out for support, | ||
## Troubleshooting IntelliJ IDEA platform issues | ||
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1. Is there already a GitHub issue (open or closed) that covers the problem? Check [Zowe IntelliJ plug-in Issues](https://github.com/zowe/zowe-explorer-intellij/issues). | ||
2. Try searching using the Zowe Docs search bar. | ||
Sometimes there could be inconveniences in how your IDE works. Before trying to fix any problem: | ||
1. Go to **Help** > **About** | ||
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When necessary, you can use [the Slack channel](https://openmainframeproject.slack.com/archives/C020BGPSU0M) to reach the Zowe IntelliJ squad for assistance. | ||
![Open About](../images/troubleshoot/intellij/intellij-troubleshoot-about.png) | ||
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2. Click **Copy and Close** button and save this information somewhere for later | ||
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![About dialog](../images/troubleshoot/intellij/intellij-troubleshoot-about_dialog.png) | ||
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After that, there are a few steps that could be possibly done to fix the issue: | ||
- **If the issue details are clear and IDE says, which component it is** - copy all the related information and send it to the component's developer | ||
- **If the issue is unclear** - try to reload IDE / your computer. If the problem persists, try to reinstall the IDE or install the newest one supported LTS version of the IDE you are using | ||
- **Ask for help or search for the related issue** - there is [an issue tracker](https://youtrack.jetbrains.com/issues/IDEA), related to the IntelliJ IDEA issues. Try to find something related or create a new one | ||
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## Troubleshooting the plug-in | ||
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If you have an issue with the plug-in: | ||
1. Click the **gear** button, select **Plugins...** | ||
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![Select plugins](../images/troubleshoot/intellij/intellij-go-to-plugins.png) | ||
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2. Go to **Installed** tab, locate the plug-in, save **the exact version number** | ||
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![Locate the plugin](../images/troubleshoot/intellij/intellij-find-plugin.png) | ||
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After these actions, you have some options to try: | ||
- **If the problem occurs for the plug-in in editor** - try to close the file you are editing, refresh the path and open it again | ||
- **If the problem occurs with displaying a mask or a filter** - try to hit refresh on a working set or try to recreate a connection and a working set | ||
- **If the problem occurs for some other issues related to Files Explorer or JES Explorer** - try to recreate a new connection, and a new working set for it | ||
- **If the problem occurs for TSO Console** - try to reopen the session, try to recreate a session entirely | ||
- **Other non-related issues, e.g. if the problem occurs for encoding or permissions or "Internal IDE error" notification appears constantly** - copy all the necessary information about the IDE you use and the plug-in's version, [create a new issue](https://github.com/zowe/zowe-explorer-intellij/issues) listing all the necessary information (like the steps to recreate the issue) as well as the versions, or search for the related issue in the repository and put a thumb-up for it, so we know that it should have a higher priority | ||
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If you want a direct consulting, don't hesitate to visit our [Slack channel](https://openmainframeproject.slack.com/archives/C020BGPSU0M) and leave a message. Our team is always willing to help with any issues related to the platform or the plug-in, no matter the size of an issue or a question. |
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