Release 14.0.0 · FelixHerrmann/intercom-ios

In v14.0.0 of the Intercom mobile SDK!! Say hello to the most customizable Messenger. Ever. 👋

📱 New feature: Messenger

👋🏼 Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

Customization: Now you can update and style your Messenger just the way you want it and enable a consistent brand experience with a fully customizable Messenger. Learn more and get started here.
Spaces: You’ll have increased product flexibility and versatility with Messenger ‘spaces’ that provide intuitive navigation for your customers. Let’s go through each of the 3 new spaces you can add to your Messenger:
- Home Space: A redesigned Home screen that’s highly configurable and supports multiple use cases with new capabilities.
- Messages Space: Messages is a dedicated space for conversation management. Both inbound and outbound conversations and conversations which contain tickets will live here.
- Help Space: Enable customers to better self-serve with a more intuitive and personalized support experience. Customers can access a full, in-context help center from anywhere in your product with the dedicated Help Space.

📱 New feature: Tickets

Go beyond simple live chat – handle complex customer requests asynchronously.

As you scale, so does your conversation volume and not every customer request can be handled in a live chat. That’s where tickets come in.
Let customers submit tickets directly from your app for async resolution

👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile.

As this is a major update, there are few API changes which are listed below:

Method - Swift	Method - Obj-C	Description
func present(_ space:Space)	+ (void)presentIntercom:(Space)space	Open a specific space in intercom. (Home, Messages, HelpCenter)
func present()	+ (void)presentIntercom	Open Intercom - defaults to the Home space
func presentContent(_ content: Content)	+ (void)presentContent:(IntercomContent *)content	Present Intercom content. Valid content types are Article, Carousel, HelpCenter Collections

The following methods have also been fully deprecated:

Method - Swift
func presentMessenger()
func presentHelpCenter()
func presentHelpCenterCollections(collectionIds: [String])
func presentArticle(articleId: String)
func presentCarousel(carouselId: String )
func presentSurvey(surveyId: String)

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