10.4.0

Release Date: 16-12-2021

🚀 Enhancements

• Added the ability to prevent your users from opening multiple conversations in the Messenger.

10.3.5

Release Date: 26-11-2021

🐛 Bug Fixes

• Fixed an issue that was causing a crash when loading a Carousel.
• Fixed an issue that caused a Carousel to be displayed twice, in rare circumstances.
• Fixed an issue in our push notifcations code that caused the app to crash periodically.

10.3.4

Release Date: 19-11-2021

🐛 Bug Fixes

• Fixed a bug that was preventing a conversation updating in realtime.

10.3.3

Release Date: 18-11-2021

🚀 Enhancements

• We've made some accessibility improvements to the Messenger Homescreen.

🐛 Bug Fixes

• Fixed a memory leak caused by apps on the Messenger Homescreen.
• Article links that contain Cyrillic text can now be opened within the Messenger.
• Fixed a bug that was causing some HEIC images to be displayed in the incorrect orientation in the Messenger.
• Some other minor bug fixes.

NOTE

• Coming this December, a minimum deployment target of iOS 13 will be required for the Intercom iOS SDK

10.3.2

Release Date: 09-11-2021

🚀 Enhancements

• We've improved Custom Bots for New Conversations to ensure that your users are always presented with the most up-to-date bots.
• Our SDK now uses NSSecureCoding instead of NSCoding.

🐛 Bug Fixes

• We fixed a crash that was occurring with our last release on iOS 12.
• The header on the Homescreen is now sized correctly, when returning from a conversation.

10.3.1

Release Date: 01-11-2021

🚀 Enhancements

• Added the ability to upload a video to a conversation.
• If a user matches a Mobile Carousel whilst they progress through a Series, or after you post updates via the Intercom API, that carousel will be immediately shown. Previously the carousel would only be shown on app open or after recording an event via the SDK.

10.3.0

Release Date: 22-09-2021

Reduce customer inquiries for your team and provide faster resolutions for your customers – without sacrificing a great experience. We’ve redesigned our Messenger with an integrated help center experience that increases customer engagement by up to 3x to help you deliver the best self-serve support.

🚀 Enhancements

• A new article search card on your Messenger’s home screen.
• There are now two conversation cards, just as with our web Messenger; one for existing and one for new conversations. This gives more emphasis to existing conversations, reducing the chance of duplicates being created.
• Optionally require specific customers to attempt to self-serve to answer their question before they can reach out to a teammate.
• Place the article search card at the top of the Messenger home screen to give your self-serve content more prominence.
• Uncover insights and opportunities to optimize your self-serve support by using our updated Articles reporting.
• A number of improvements for accessibility features in the Messenger, with more coming in future updates.
• If you’ve set a custom icon for the Intercom launcher, that icon will now be used in your app as well.
• Support for iOS 15 is also included in this release.

10.2.0

Release Date: 20-09-2021

🚀 Enhancements

• Added support for iOS 15.

10.1.4

Release Date: 08-09-2021

Bug Fixes

• Fixed an issue that was causing the incorrect username to be displayed on the Messenger Home screen.

10.1.3

Release Date: 02-09-2021

Bug Fixes

• Fixed an issue that caused the Messenger to be presented twice on screen.