14.0.2

Release Date: 25-11-2022

🐛 Bug Fixes

• Fixed a bug that sometimes caused issues with the lldb debugger in XCode.

14.0.1

Release Date: 16-11-2022

🐛 Bug Fixes

• Made some UI improvements.
• Removed unnecessary logging from Xcode console.

🚀 Enhancements

• Added the ability to trigger a Survey based on an event.

14.0.0

Release Date: 4-11-2022

🚀 Enhancements

In v14.0.0 of the Intercom mobile SDK!! Say hello to the most customizable Messenger. Ever. 👋

📱 New feature: Messenger

👋🏼 Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

• Customization: Now you can update and style your Messenger just the way you want it and enable a consistent brand experience with a fully customizable Messenger. Learn more and get started here.
  

• Spaces: You’ll have increased product flexibility and versatility with Messenger ‘spaces’ that provide intuitive navigation for your customers. Let’s go through each of the 3 new spaces you can add to your Messenger:

  • Home Space: A redesigned Home screen that’s highly configurable and supports multiple use cases with new capabilities.
  • Messages Space: Messages is a dedicated space for conversation management. Both inbound and outbound conversations and conversations which contain tickets will live here.
  • Help Space: Enable customers to better self-serve with a more intuitive and personalized support experience. Customers can access a full, in-context help center from anywhere in your product with the dedicated Help Space.

📱 New feature: Tickets

Go beyond simple live chat – handle complex customer requests asynchronously.

• As you scale, so does your conversation volume and not every customer request can be handled in a live chat. That’s where tickets come in.
• Let customers submit tickets directly from your app for async resolution

Learn more about Intercom Messenger

Learn more about Intercom Tickets

👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile.

As this is a major update, there are few API changes which are listed below:

Method - Swift	Method - Obj-C	Description
func present(_ space:Space)	+ (void)presentIntercom:(Space)space	Open a specific space in intercom. (Home, Messages, HelpCenter)
func present()	+ (void)presentIntercom	Open Intercom - defaults to the Home space
func presentContent(_ content: Content)	+ (void)presentContent:(IntercomContent *)content	Present Intercom content. Valid content types are Article, Carousel, HelpCenter Collections

The following methods have also been fully deprecated:

Method - Swift
func presentMessenger()
func presentHelpCenter()
func presentHelpCenterCollections(collectionIds: [String])
func presentArticle(articleId: String)
func presentCarousel(carouselId: String )
func presentSurvey(surveyId: String)

You can find more information about migrating to v14.0.0 here

13.0.0

Release Date: 12-09-2022

🚀 Enhancements

• Added support for iOS 16.
• Xcode 14 is required to build v13.0.0
• We have removed deprecated methods in our API. Developers still using these old APIs should follow our v13.0.0 Migration Guide for adopting our newest API methods.

12.4.3

Release Date: 23-06-2022

🐛 Bug Fixes

• Removed old header files and swift interface files. These were triggering build warnings in Xcode.

12.4.2

Release Date: 20-06-2022

🐛 Bug Fixes

• Dropped support for ios-arm64_armv7 and ios-arm64_i386_x86_64-simulator slices which resolves previous build warnings

12.4.1

Release Date: 08-06-2022

🐛 Bug Fixes

• Messenger header logo now supports gifs.
• Special notice content will no longer overlap other content when it spans several lines.
• Fixed a layout issue where the reply time string is longer than width available and overlaps other homescreen elements.

12.4.0

Release Date: 31-05-2022

🚀 Enhancements

• You can now customise button text (previously next or submit buttons) for surveys sent on your mobile app.

🐛 Bug Fixes

• Fixed an issue in Mobile Carousels whereby certain animations in right to left languages did not animate in the correct direction.

12.3.0

Release Date: 17-05-2022

🚀 Enhancements

🖼️ New Feature : Rich Push Messages

• A picture speaks a thousand words. You can now add rich media (i.e. images) to your mobile push messages on both iOS and Android. Grab your user’s attention by adding attractive and contextual images and increase click-through rate of your push message.

👉 Upgrade to the latest version of the mobile SDK today to use this feature. Additionally, to set rich push messages on iOS, follow the instructions here.

12.2.1

Release Date: 03-05-2022

🐛 Bug Fixes

• Fixed a bug where conversation replies were not displayed as an in-app notification and the Intercom notification IntercomUnreadConversationCountDidChangeNotification was not fired.
• Fixed a bug that was causing some user's Messenger Homescreen to display no content.