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The U.S. Federal AI Personal Assistant Pilot

Current status

**Due to the significant outcomes and dedication of efforts from both agencies and U.S. businesses in support of this pilot, we are processing next steps which will be shared next week on Tuesday June 6 during the AI for Citizen Services Community forum, including an analysis of experiences from agencies, development of a new roadmap and resources, as well as a follow-on public showcase of lessons learned and outcomes. Thank you to all of you who have participated -- let's wrap this up and move to the next iteration. **

New: Added APIs page to make this use case prominent and get assistance from technical POCs for the API personal assistance. This is a very common use case of the pilot agency concepts.

New: Added an FAQ page. If you're an approved collaborator in the wiki, go ahead and add questions (or answers) directly to the page. For everyone, feel free to submit an "Issue" which will be answered and added to the FAQs.

New: Informed federal agencies that this phase of the pilot is now closed to new concepts (unless specifically pursued by participating organizations). Moving forward to develop and enhance the concepts submitted.

If you have ideas or suggestions, please email to Justin Herman, Emerging Citizen Technology program lead, at justin.herman@gsa.gov. If you would like to be added to the wiki as a collaborator please email Justin with your Github user name and organization.

Key documents

• What you can do to help (updated daily)
• Participating Concepts (in process of daily updates and additions)
• Pilot roadmap
• Development Resources
• News and Information (updated as-it-happens)
• FAQs

Welcome to GSA's Emerging Citizen Technology program's pilot for the effective, efficient and accountable introduction and benchmark of public service information integration into consumer-available AI Personal Assistants (IPAs) including Amazon Alexa, Google Assistant, Microsoft Cortana, Oracle Adaptive Intelligence Applications and Facebook Messenger's chatbot service -- and in the process lay a strong foundation for opening our programs to self-service programs in the home, mobile devices, automobiles and further.

This pilot will require rapid development and will result in public service concepts reviewed by the platforms of your choosing, as well as the creation of a new field of shared resources and recommendations that any organization can use to deliver our program data into these emerging services.

Principles

The demand for more automated, self-service access to United States public services, when and where citizens need them, grows each day—and so do advances in the consumer technologies like Intelligent Personal Assistants designed to meet those challenges.

The U.S. General Services Administration’s (GSA) Emerging Citizen Technology program, part of the Technology Transformation Service’s Innovation Portfolio, launched an open-sourced pilot to guide dozens of federal programs make public service information available to consumer Intelligent Personal Assistants (IPAs) for the home and office, such as Amazon Alexa, Microsoft Cortana, Google Assistant, and Facebook Messenger.

These same services that help power our homes today will empower the self-driving cars of tomorrow, fuel the Internet of Things, and more. As such, the Emerging Citizen Technology program is working with federal agencies to prepare a solid understanding of the business cases and impact of these advances.

From privacy, security, accessibility, and performance to how citizens can benefit from more efficient and open access to federal services, the program is working with federal agencies to consider all aspects of its implementation. Additionally, by sharing openly with private-sector innovators, small businesses, and new entries into the field, the tech industry will gain increased transparency into working with the federal government.

While this first phase of the pilot includes read-only use of public data, agencies and providers are discussing plans to expand it in future phases. Government and the tech industry are collaborating on this pilot to improve its outcomes, however, both have the option to accept or decline the proposed concepts at any point in this pilot.

GSA’s Emerging Citizen Technology program includes the government-wide support of Artificial Intelligence for Citizens, Virtual and Augmented Reality, and SocialGov. Throughout the life of the pilot, findings will be shared, including next steps for the advancement of more automated, self-service access to public service information.