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7. Troubleshooting and limitations

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Thomas Hurek edited this page Jan 15, 2020 · 1 revision

Troubleshooting: Server does not pick up saved local changes

If background synchronization overwrites changes that you make locally, ensure that the path to your file and your file name do not include any spaces. Changes made to files with spaces in their paths or file names are not synchronized with the server.

Troubleshooting: Unable to verify LEAF signature

Some system firewalls can invalidate SSL certificates. The following error message occurs after you run the install command if your firewall has invalidated a DXSync SSL certificate:
npm ERR! Error: SSL Error: UNABLE_TO_VERIFY_LEAF_SIGNATURE

To resolve the issue, turn off certificate checking by running the following command:
npm config set strict-ssl false

Turning off certificate checking can make your system less secure. When you are outside of the firewall, turn certificate checking back on by running the following command:
npm config set strict-ssl true
###Troubleshooting: Need to install 64-bit version of node.js If you have installed the 32-bit version of node.js for Windows, the following error message might occur:

main.js:27 Error: read EINVAL  
at exports._errnoException (util.js:746.11)  
at TTY.onread (net.js:559:26)

To resolve the issue, install the 64-bit version of node.js for Windows.

Limitation: Number of folders uploaded at one time

Windows can watch only 64 directories at one time. To add new directories at the expense of others, use the forceWatch parameter in the settings file. For more information, see Digital Experience File Sync settings.

Limitation: Cannot delete directories or folders

On Windows, Digital Experience File Sync cannot delete directories while it watches files. To delete a directory, you must stop watching files, delete the directory, then restart the program.

Limitation: Zero-byte files do not upload

When you synchronize a file with zero bytes, you receive an error message. To resolve this issue, make the file size at least 1 byte, then try uploading it again.

Limitation: Pathwatcher does not support all Operating Systems

The installed tool uses a pre-compiled module (so that you don't need install compiler tool). In case the pre-compiled module does not work on your platform, you will see message like following:

Unable to watch files due to missing pathwatcher module. Install the module from source without the --use-pre-compiled flag.
Please provide feedback to the author of this module about the missing pre-compiled dependencies.
Your system information: win32 (Platform) / ia32 (Architecture)

If you receive a message similar to the above, you have two choices:

  1. Use the tool without the background watching capabilities

  2. Compile the tool from source as your platform doesn't exist in a pre-compiled fashion:

    ./install.sh --from-source or install.cmd --from-source on Windows

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