Troubleshooting & Help ‐ Need help ? ‐ Report an issue

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Please respect peoples time and energy and at least attempt to solve your problem by searching this Wiki / CRCON's Discord / Google first

• Did you have a look at Common issues and their solutions ?
• Did you search for this issue in CRCON's Discord (its link is on the Home page) ?
• Did you search for this issue in Google ?

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If you didn't find any relevant information, ask for help on the tech-support channel.

Important

Please refrain from contacting people in private messages

• This person may not be available
• Getting an answer to your question on a public channel may help other users in the future

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Try to explain what is the issue, giving details about the way to reproduce it.

Have these informations handy :

Tip

You can use a third-party tool to automatically gather all these technical infos.

• Your machine specs (CPU, RAM, storage)
• Your operating system (Windows, Linux, etc) details
• CRCON install method (either git clone or zip)
• .env file
  ⚠️ this one contains private data, such as passwords :
  only share it with a person you fully trust, or delete the passwords before sharing.
• compose.yaml file
• docker ps command output
• git status command output
• Docker logs :
  ⚠️ Some of these logs contain private data, such as passwords :
  only share their content with a person you fully trust, or delete the passwords before sharing.
  • either all containers logs :
    docker compose logs -n 200 command output
  • either a single container log :
    docker compose logs backend_1 --tail 200
docker compose logs frontend_1 --tail 200
docker compose logs maintenance --tail 200
docker compose logs postgres --tail 200
docker compose logs redis --tail 200
docker compose logs supervisor_1 --tail 200
• Any relevant log files (in logs/)

Note

You can share files contents and logs using a paste bin such as https://privatebin.net/