Merge pull request #7 from angel-lee-ibm/angel_flightlog

added flightlog for 20230927

flight-logs/2023-09-27-cocreate.md

@@ -0,0 +1,20 @@
+---
+title: Log - Sprint 3 🛫
+description: Flight Log of Co-Creation Activities
+slug: flight-log-3
+tags: [log, sprint ]
+---
+## Work in Progress
+- Continue working on the task to calculate which % of IT helpdesk requests can be handled by our proposed solution.
+- We developed the end-to-end pipeline with the following components and tested on 1000 example data
+    - Keywords extraction using WatsonX models
+        - IT helpdesk requests
+        - knowledgebase resources
+    - Question Generation using WatsonX 
+        - generate questions that the knowledgebase could answer for
+    - Similarity Analysis
+        - Leveraged [spacy](https://spacy.io/) packages to tokenize keywords and calculate the cosine similarity score between each IT helpdesk requests and all knowledgebase keywords
+## Currently Tracking
+- The team is working on pushing solution documentation to GitHub.
+## Next Steps
+- The team will continue to work through the use cases and scale the usecase