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Ticketing: Custom subject/body example #720

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johnnyq merged 1 commit into itflow-org:master from wrongecho:start-email-customisation-basics

Sep 21, 2023

Collaborator

wrongecho commented Sep 17, 2023

Example for how we might allow tickets to have custom ticket subject/body.

$ticket_subject_base would be editable in settings (we'd probably have multiple depending on whether it's a new, existing or closed ticket)along with the same for body.

.

The admin would use placeholders like:

Dear #TICKET_CONTACT_NAME#,

We've received your ticket about #TICKET_SUBJECT# as #TICKET_PREFIX##TICKET_NUMBER# and will be in touch soon!

Lots of custom text can then be entered here, like escalation info, promos, etc.

Thanks,
#TICKET_COMPANY_NAME#


          Ticketing: Add example logic for how we might allow customised subjec…

2b6be6b

…t/ticket body

Collaborator Author

wrongecho commented Sep 17, 2023

Test these changes at: https://startemailcustomisationbasics720.pr-review.itflow.org
(automatic message)

sonarcloud bot commented Sep 17, 2023

Kudos, SonarCloud Quality Gate passed!

0 Bugs
0 Vulnerabilities
0 Security Hotspots
2 Code Smells

No Coverage information
20.8% Duplication

johnnyq merged commit 82893c8 into itflow-org:master

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Collaborator

johnnyq commented Sep 21, 2023

This looks beautiful!

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