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Ticketing: Custom subject/body example #720

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merged 1 commit into from
Sep 21, 2023
Merged

Ticketing: Custom subject/body example #720

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28 changes: 25 additions & 3 deletions post/ticket.php
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Original file line number Diff line number Diff line change
Expand Up @@ -46,7 +46,7 @@
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {

// Get contact/ticket details
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_details, ticket_client_id FROM tickets
$sql = mysqli_query($mysqli,"SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_category, ticket_subject, ticket_details, ticket_priority, ticket_status, ticket_created_by, ticket_assigned_to, ticket_client_id FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
WHERE ticket_id = $ticket_id");
Expand All @@ -56,8 +56,11 @@
$contact_name = $row['contact_name'];
$ticket_prefix = $row['ticket_prefix'];
$ticket_number = intval($row['ticket_number']);
$ticket_category = $row['ticket_category'];
$ticket_subject = $row['ticket_subject'];
$ticket_details = $row['ticket_details'];
$ticket_priority = $row['ticket_priority'];
$ticket_status = $row['ticket_status'];
$client_id = intval($row['ticket_client_id']);
$ticket_created_by = intval($row['ticket_created_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
Expand All @@ -74,12 +77,31 @@

$sql = mysqli_query($mysqli,"SELECT company_phone FROM companies WHERE company_id = 1");

$company_phone = formatPhoneNumber($row['company_phone']);
$company_phone = formatPhoneNumber($row['company_phone']); // TODO: Check if this even works

// Verify contact email is valid
if (filter_var($contact_email_escaped, FILTER_VALIDATE_EMAIL)) {

$subject_escaped = mysqli_escape_string($mysqli, "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject");
$email_custom_vars = array(
"#TICKET_CONTACT_NAME#" => $contact_name,
"#TICKET_PREFIX#" => $ticket_prefix,
"#TICKET_NUMBER#" => $ticket_number,
"#TICKET_URL#" => "https://$config_base_url/portal/ticket.php?id=$ticket_id",
"#TICKET_SUBJECT#" => $ticket_subject,
"#TICKET_PRIORITY#" => $ticket_priority,
"#TICKET_STATUS#" => $ticket_status,
"#TICKET_CATEGORY#" => $ticket_category,
"#TICKET_AGENT#", // todo
"#TICKET_COMPANY_NAME#" => $session_company_name,
"#TICKET_COMPANY_EMAIL" => $config_ticket_from_email,
);
$ticket_subject_base = "Ticket created - [#TICKET_PREFIX##TICKET_NUMBER#] - #TICKET_SUBJECT#"; // Eventually this will come from the DB instead

foreach ($email_custom_vars as $key => $item) {
$ticket_subject_base = str_replace($key, $item, $ticket_subject_base);
}

$subject_escaped = mysqli_escape_string($mysqli, "$ticket_subject_base");
$body_escaped = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");

// Email Ticket Contact
Expand Down
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