Category

A knowledge base is a centralized repository of informations. It contains underlying set of facts, assumptions, and rules which a computer system has available to solve a problem.

1. Category: To Add a category,

Go to Agent Panel > Tools > Knowledge Base > Category > Add Category

• Name: You can enter the name of the category your article belongs to. For example, Release, Installation, etc.
• Parent: Here you can link the category with the parent category if there exists any.
• Status: Always set the status as Active if the category has to be displayed on the knowledge base.
• Description: Enter the content for the category inside the box.

Save the changes and continue.

To view all category, Go to Agent Panel > Tools > Knowledge Base > Category > All Category This displays a set of categories created.